Information Communication Technology Usage in Patients’ Records Management System in Selected Uganda Police Force Clinics In Kampala - Uganda

ABSTRACT This thesis is about ICT usage in Patients’ Records Management with the main objective of establishing the relationship between ICT usage and patients RMS in selected UPF clinics in Kampala — Uganda. The study was conducted in Nsambya Police Clinic, Kibuli Police Training School Clinic and Naguru Police Clinic. The specific objectives of the study included (i) To determine the demographic characteristics of the respondents in terms of age, gender, educational level, experience and status; (ii) To establish the level of significance of ICT usage in patients’ records management system in the selected UPF clinics in Kampala; (iii) To identify the type of Patients’ RMS currently in use by the force medical department; (iv) to determine if there is a significant relationship between the level of ICT usage and Patients’ RMS in the UPF medical section in Kampala. The researcher used case study design with both quantitative and qualitative approaches adopted for the study. Research instruments employed included questionnaire, observation and interview for collecting data required for the study. The researcher in this study found out that male contributed 51.2 percent of the respondents and 48.8 percent were female. The researcher found out that the rate of ICT usage is still very low. It was also found out that the patients’ RMS is not computerized rather manual. The Null hypothesis of the study was rejected because the correlation indicated a positive significant relationship between the variables of r-value of 0.904 and the significance value of 0.01. Recommendations were made on initializing computerization of medical records, training of staff and networking of available computers for purpose of sharing files.

 TABLE OF CONTENTS

Chapter Page

Declaration A

Declaration B ii

Approval Sheet iii

Dedication iv

Acknowledgement v

Table of Contents vi

List of Tables ix

List of Figures x

Abstract xi

ACROYNMS xii

One THE PROBLEM AND ITS SCOPE 1

Background of the Study i

Statement of the Problem 2

Purpose of the Study 3

Research Objectives 4

Research Questions 4

Hypothesis 4

Scope 5

Geographical scope 5

Theoretical scope 5

Content scope 5

Time scope 6

Significance of the Study 6

Operational Definitions of Key Terms 8

Two LITERATURE REVIEW 10

Introduction 10

vi

Review of Related Literature 10

Theoretical Perspectives 12

Related Studies 15

Conceptual framework 21

Gaps in the study 23

Three METHODOLOGY 25

Introduction 25

Research Design 25

Research Population 25

Sample Size 27

Sampling Procedure 27

Research Instrument 28

Validity and Reliability of the Instrument 29

Data Gathering Procedures 30

Data Analysis 31

Ethical Considerations 32

Limitations of the Study 32

Four PRESENTATION, ANALYSIS AND 34

INTERPRETATION OF DATA

Introduction 34

Demographic characteristics of the respondents 34

The level of ICT usage in Patients’ RMS in the selected

UPF clinics in Kampala 37

Level of significance of ICT services in Patients RMS 38

The significant relationship between level of ICT usage and

Patients’ RMS in selected UPF clinics in Kampala 40

Five SUMMARY OF FINDINGS, CONCLUSION AND

RECOMMENDATION 44

Introduction 44

Summary of Findings 44

Demographic characteristics of the Respondents 44

Conclusions 48

Recommendations 50

Areas of future research si

Review 52

References 53

Appendix I A - Transmittal Letter 57

Appendix I B - Transmittal Letter 58

Appendix II - Clearance from Ethics Committee 59

Appendix III - Informed Consent 60

Appendix IV A — Demographic characteristics of respondents 61

Appendix IV B — Questionnaire to determine ICT use 62

Appendix IV C - Questionnaire to determine current system 63

Appendix V — Interview guide 64

Appendix V - Proposed Data Presentation through Tables /Graphs 65

Appendix VI - Proposed Budget 66

Appendix VII - lime Frame 67

Researcher’s Curriculum Vitae 68