Internal Communication and Performance in Public Organization A Case of Ministry of Energy and Minerals, Dar Es Salaam, Tanzania

TABLE OF CONTENTS

DECLARATION ............................................................................................................................ i

APPROVAL .................................................................................................................................. ii

ACKNOWLEDGEMENT .......................................................................................................... iii

DEDICATION .............................................................................................................................. iv

TABLE OF CONTENTS .............................................................................................................. v

LIST OF TABLES ...................................................................................................................... vii

LIST OF FIGURE ..................................................................................................................... viii

LIST OF ABREVIATIONS ......................................................................................................... ix

CHAPTER ONE ............................................................................................................................ 1

1.1 Background of the study ......................................................................................................... 1

1.2 Statement of the problem ........................................................................................................ 3

1.3 Purpose of the study ................................................................................................................ 3

1.4 Objectives of the study ............................................................................................................ 3

1.5 Research questions .................................................................................................................. 3

1.6. Scope of the study ................................................................................................................... 3

1.7. Significances of the study ....................................................................................................... 4

CONCEPTUAL FRAMEWORK ................................................................................................ 5

CHAPTER TWO ........................................................................................................................... 6

2.0 Introduction .............................. , .............................................................................................. 6

2.1 Definition of concepts .............................................................................................................. 6

2.2 Communication process .......................................................................................................... 6

V

2.3 Types of internal communication ........................................................................................... 8

2.4 Channels of internal communication ..................................................................................... 9

2.5 Barriers to internal communication .................................................................................... 11

2.6. Impacts of internal communication .................................................................................... 12

CHAPTER THREE ..................................................................................................................... 14

3.0 Introduction .............................. ; ............................................................................................ 14

3.1 Research design ...................................................................................................................... 14

3.2 Area of the study .................................................................................................................... 14

3.3 Sample size and Selection ...................................................................................................... 15

3.4 Sampling procedure .............................................................................................................. 15

3.5 Data collection instruments .................................................................................................. 15

3.6 Data analysis and preseutation ............................................................................................. 16

3.7 Ethical consideration ............................................................................................................. 16

3.8 Limitations of the study ........................................................................................................ 17

CHAPTER FOUR ....................................................................................................................... 18

4. 0 INTRODUCTION ............... :: ............................................................................................ 18

CHAPTER FIVE ......................................................................................................................... 26

vi

LIST OF TABLES

Table 4.1: Showing the classification of Respondents According to Sex ....................... 18

Table 4.2: Showing the classification of Respondents according to the Age ................... 19

Table 4.3: Showing the classification of respondents according to their Education Levels.19

Table 4.4: Showing the respondents categoties in the Ministry ................................... 20

Table 4.5: Showing the responses on to and from of information from management levels to

operational levels ............................................................................................ 21

Table 4.6: Showing management communication channels to the entire staff ................. 21

Table 4.7: Showing respondent received information through the organization at the right

time ............................................................................................................ 22

Table 4.8: Showing responses if internal communication enhances respondent's

performance at work .......................................................................................... 23


Overall Rating

0

5 Star
(0)
4 Star
(0)
3 Star
(0)
2 Star
(0)
1 Star
(0)
APA

NJANDA, A (2022). Internal Communication and Performance in Public Organization A Case of Ministry of Energy and Minerals, Dar Es Salaam, Tanzania. Afribary. Retrieved from https://tracking.afribary.com/works/internal-communication-and-performance-in-public-organization-a-case-of-ministry-of-energy-and-minerals-dar-es-salaam-tanzania

MLA 8th

NJANDA, AGGREY "Internal Communication and Performance in Public Organization A Case of Ministry of Energy and Minerals, Dar Es Salaam, Tanzania" Afribary. Afribary, 26 Jul. 2022, https://tracking.afribary.com/works/internal-communication-and-performance-in-public-organization-a-case-of-ministry-of-energy-and-minerals-dar-es-salaam-tanzania. Accessed 22 Nov. 2024.

MLA7

NJANDA, AGGREY . "Internal Communication and Performance in Public Organization A Case of Ministry of Energy and Minerals, Dar Es Salaam, Tanzania". Afribary, Afribary, 26 Jul. 2022. Web. 22 Nov. 2024. < https://tracking.afribary.com/works/internal-communication-and-performance-in-public-organization-a-case-of-ministry-of-energy-and-minerals-dar-es-salaam-tanzania >.

Chicago

NJANDA, AGGREY . "Internal Communication and Performance in Public Organization A Case of Ministry of Energy and Minerals, Dar Es Salaam, Tanzania" Afribary (2022). Accessed November 22, 2024. https://tracking.afribary.com/works/internal-communication-and-performance-in-public-organization-a-case-of-ministry-of-energy-and-minerals-dar-es-salaam-tanzania