Job Design and Employee Satisfaction (A Case Study of College of Economics and Management, Kamapal International University)

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TABLE OF CONTENTS

DECLARATION ............................................................................................................................ ii

APPROVAL .................................................................................................................................. iii

DEDICATION ............................................................................................................................... iv

ACKNOWLEDGEMENT .............................................................................................................. v

ABSTRACT ................................................................................................................................... ix

CHAPTER ONE ........................................................................................................................... 1

1.0 Introduction ............................................................................................................................... 1

1.1 Background information to the study ........................................................................................ 1

1.2 Problem statement. .................................................................................................................... 3

1.3 Purpose of the study .................................................................................................................. 3

1.4 Objectives ofthe study .............................................................................................................. 3

1.5 Research questions .................................................................................................................... 3

1.6 Scope of the study ..................................................................................................................... 3

1.6.1 Geographical scope ................................................................................................................ 3

1.6.2 Content scope ......................................................................................................................... 4

1.6.3 Time scope ............................................................................................................................. 4

1.1 Significance ofthe study ............................................................................................... < ........... 4

1.8 Conceptual framework .............................................................................................................. 5

CHAPTER TWO .......................................................................................................................... 6

LITERATURE REVIEW ............................................................................................................... 6

2.0 Introduction ............................................................................................................................... 6

2.1 Concept and definition of terms ................................................................................................ 6

2.1.1 Job design ............................................................................................................................... 6

2.1.2 Employee satisfaction ............................................................................................................ 7

CHAPTER THREE .................................................................................................................... 12

RESEARCH METHODOLOGY .................................................................................................. 12

3.0 Introduction ............................................................................................................................. 12

3 .1 Research Design ...................................................................................................................... 12

3 .2 Study population ..................................................................................................................... 12

3.3 Sample size ofthe study ......................................................................................................... 12

3.4 Sampling Techniques .............................................................................................................. 13

3.5Data source ............................................................................................................................... 13

3.5.1 Primary Data ........................................................................................................................ 13

3.6 Data collection methods .......................................................................................................... 13

3.6.1 Questionnaires ...................................................................................................................... 13

3. 7 Data Management and Analysis ............................................................................................. 14

3.8 Validity and reliability ofthe instruments .............................................................................. 14

3.8.1 Content validity .................................................................................................................... 14

3.8.2 Reliability ofthe instrument ................................................................................................ 14

3.9 Limitation of the study ............................................................................................................ 14

CHAPTER FOUR ....................................................................................................................... 15

DATA PRESENTATION, ANALYSIS AND DISCUSSION ..................................................... 15

4.0 Introduction ............................................................................................................................. 15

4.1 Response rate .......................................................................................................................... 15

4.2 Background information of respondents ................................................................................. 15

4.2.1 Gender of respondents ......................................................................................................... 15

4.2.2 Age bracket of the respondents ............................................................................................ 16

4.2.3 Highest level of education attained by employees ............................................................... 16

4.2.4 Marital status of the employees ........................................................................................... 1 7

4.2.5 Duration of service ............................................................................................................... 18

4.2.6 Working experience ............................................................................................................. 18

4.3 Objective one: The nature of job design ................................................................................ 19

4.4 objective two ........................................................................................................................... 21

4.4 objective three;the relationship between job design and employee satisfaction ..................... 23

vii

CHAPTER FIVE ........................................................................................................................ 26

SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSIONS ....................... 26

5.0 Introduction ............................................................................................................................. 26

5.1 Summary of Findings/Discussions ......................................................................................... 26

5.1.1 Objective one on the nature of job design ............................................................................ 26

5.1.1 Objective two on the level of employee satisfaction ........................................................... 26

5.1.3 Objective three on the relationship between job design and employee satisfaction ............ 27

5.2 Recommendations ................................................................................................................... 27

5.3 Conclusion .............................................................................................................................. 28

5.4 Areas for further study ............................................................................................................ 28

REFERENCES ............................................................................................................................ 29

APPENDIX 1 QUESTIONNAIRES .......................................................................................... 31

APPENDIX II: INTRODUCTORY LETTER .............................................................................. 37

ABSTRACT This research examined the relationship between job design and employee satisfaction, a case study of college of economics and management at Kampala International University. It was guided by the following research objectives i) to examine the nature of job design ii) to examine the nature of employee satisfaction, iii) to examine the relationship between job design and employee satisfaction. The study comprised of a population of 92 respondents from which a sample size of 85 respondents was selected and a descriptive research design was used to collect data from the respondents using self-administered questiom1aires as the main instrument for data collection. From the findings, the nature or the way jobs are designed the college of economics and management has led to high levels of employee satisfaction since it is well designed most of the employees are satisfied with the feedback given to them by their supervisors, the autonomy give to them whoever some are not satisfied with it. From the findings, the researcher recommended the Organizations should therefore take job design very seriously because it is one of the most potent forms of incentive, which could trigger workers' satisfaction which leads to efficiency, effectiveness, quality customer service delivery and many more and concluded that basing on the findings, the effect of job design on employee satisfaction should never be underestimated. Any attempt to assume that job design is irrelevant to satisfaction and performance is hazardous to the good name and long term survival of any organization because absenteeism, high turnover of labor and low performance will each take its toll on the organization and therefore job design need to be looked into.

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Job Design and Employee Satisfaction (A Case Study of College of Economics and Management, Kamapal International University)

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