Labour Turnover and Organizational Performance in Telecommunication Industry in Mogadishu, Somalia

ABSTRACT This study was based on Labour turnover and organizational performance in telecommunication industry in Mogadishu, Somalia. The following were the objectives of the study: (i) To establish the effect of voluntary turnover on organizational performance in telecommunication industry in Mogadishu- Somalia, (ii) to determine the effect of involuntary turnover on organizational performance in telecommunication industry in Mogadishu- Somalia, (iii) to assess the effect of functional turnover on organizational performance in telecommunication industry in Mogadishu- Somalia and (iv) to examine the effect of dysfunctional turnover on organizational performance in telecommunication industry in Mogadishu- Somalia. The study based on a cross sectional research design. Quantitative approaches were employed to conduct this study on the relationship between labour turnover and organizational performance in Telecommunication Industry in Mogadishu, Somalia. The target population was 240. The sample size of the study consisted of 150 respondents of the target population. Secondary data was obtained from recorded documents, earlier studies and some publications on labour turnover and organizational performance in Telecommunication Industry in Mogadishu, Somalia. Other information was obtained from the internet. The coded data was entered into the Computer, checked and statistically analyzed using the statistical package for social scientists (SPSS) software package to generate descriptive and inferential statistics Descriptive analysis was applied to describe the primary variable and associated indicator items related to the study objectives. The Pearson product correlation Co-efficient analysis was used to test the relationship among the variables and regression coefficient models to determine the extent to which the independent variables impacts on the dependent variable. The findings indicated that voluntary turnover significantly affects Organisational performance; involuntary turnover has a significant effect on organizational performance, this was so because involuntary turnover has a significant impact on organizational performance; functional turnover has a significant effect on organizational performance of telecommunication industry, this lead to an implication that high levels of functional turnover can negatively affect the organizational performance and this study proved a positive significant effect dysfunctional turnover has on organizational performance in Telecommunication industry in Mogadishu- Somalia, this therefore implies that good dysfunctional turnover increases the level of organizational performance in Telecommunication industry in Mogadishu- Somalia and poor dysfunctional turnover system reduces it. The researcher concluded that voluntary turnover affects organizational performance of telecommunication industry in Mogadishu Somalia. Hence concluding that voluntary turnover significantly affects organizational performance of telecommunication industry; involuntary turnover significantly effects organizational performance of telecommunication industry in Mogadishu Somalia, hence concluding that the more involuntary turnover is low it improves organizational performance. moreover, functional turnover affects organizational performance of telecommunication industry in Mogadishu Somalia, hence concluding that high levels of functional turnover reduces the effective organizational performance and finally, dysfunctional turnover had a positive significant effect on organizational performance a, hence concluding that frequent dysfunctional turnover affects the level of organizational performance in Telecommunication industry in Mogadishu-Somalia.