Labour Turnover ~ The Performance Of Employees: A Case Study: Sanga Town Council In Kiruhura District

TABLE OF CONTENTS

DECLARATION ............................................................................................................................ i

APPROVAL .................................................................................................................................. ii

DEDICATION .............. ............................................................................................................... iii

ACKNOWLEDGEMENT ............................................................................................................ iv

TABLE OF CONTENTS ............................................................................................................... v

LIST OF TABLES ........................................................................................................................ ix

LIST OF FIGURES ........................................................................... ............................................ x

CHAPTER ONE .......................................................................................................................... 1

INTRODUCTION ........................................................................................................................ l

1.0 Introduction .............................................................................................................................. I

1. 1 Background ofthe study .......................................................................................................... 2

1.2 Problem Statement ................................................................................................................... 4

1.3 General Objective .................................................................................................................... 4

1.3. 1 Specific Objectives of the study ........................................................................................... .4

1.4 Research questions ................................................................................................................... 4

1.5 Scope of the study .................................................................................................................... 4

1.5. 1 Geographical Scope: ............................................................................................................. 4

1.5.2 Content Scope: ...................................................................................................................... 5

1.5.3 Time scope: .................................................... ....................................................................... 5

v

1.6 Significance ofthe study .................................................................................................. ........ 5

1.7 Conceptual frame work ............................................................................................................ 6

CHAPTER TWO ......................................................................................................................... 7

LITERATURE REVIEW ............................................................................................................ 7

2.0 Introduction .. .. ........ ................................................................... ... .......................................... .. 7

2. I Theoretical framework ............................................................................................................. 7

2.21abor turnover ............................................................................................................................ 7

2.3 Influence of labour turnover to the employee performance ..................................................... 8

2.4 Reasons for Labour turnover in the organization ................................................................... I 0

2.5 Problems faced by organizations due to labour turn over. .. ................................................... 11

CHAPTER THREE ................................................................................................................... 13

METHODOLOGY ..................................................................................................................... 13

3.0 Introduction .................................................... ....................... ................................................. 13

3.1 Research Design .......................................................................................... ........................... 13

3.2 Area of the Study ............................................. ........................................... ............. .............. 13

3.3 Study Population ................................... ................................................................................. 14

3.4 Sampling Techniques ....................................................•....................... ................................. 15

3 . .J.l Sampling procedure ................................................ ............................................................ 15

3.5 Data collection instruments .................................................................................................... 15

3. 5. 1 Questionnaires .................................................................................................................... 15

VI

3.5.2 Interview ............................................................................................................................. 16

3.6 Sources of data ....... ................................................................................................................ 16

3.6.1 Primary Data ...................................................................................................................... 16

3.6.2 Secondary Data ............................ ....................................................................................... 16

3.7 Validity and Reliability ofthe study ...................................................................................... 16

3.8 Data analysis .......................................................................................................................... 16

3.9 Ethical considerations ............................................................................................................ 17

3.10 Limitations .............................................................................................................. ............. 17

CHAPTER FOUR ...................................................................................................................... 18

DATA PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS ......... 18

4.0 Introduction ............................................................................................................................ 18

4.1 Demographic characteristics of respondents .......................................................................... 18

4.1. I Gender of respondents ...................................... .................. ................................................ 18

4. 1.2 Age distribution of respondents ................................ .......................................................... 19

4. 1.3 Academic Qualifications of respondents ............................................................................ 19

4.2 influence of labor turnover and performance of employee in sanga town council ................ 20

4.2.1 Whether labor turnover influences performance of employees at sanga town council. ..... 20

4.2.2 Influence of labor turnover to the performance of employees in sanga town council. ....... 2 1

4.3.1 Reasons why employees leave sanga town council. ........................................................... 23

4.3.2 Reasons why employees leave sanga town council. ........................................................... 24

VII

. 4.3. Reasons why employees live sanga town council ................................................................ 25

4.4 problems face by the sanga town council in controlling labor turnover ................................ 27

4.4.1 .problems that sanga town council face in controlling labour turnover in the organization .

...................................................................................................................................................... 27

4.5 labor turnover at sanga town council. .................................................................................... 29

CHAPTER FIVE ........................................................................................................................ 31

SUMMARY, CONCLUSION, RECOMMENDATIONSAND SUGGESTIONS FOR

FUTHER STUDY ...................................................................................................................... 31

5.0 Introduction ................... ....................................................................................... .................. 31

5.1 Summary of the findings ......................................................................................................... 31

5. 1.1. The influence of labor turnover to the performance of employees sanga town council .... 31

5. 1.2 Reasons why employee leave sanag town council. ............................................................. 3 1

5.2 Problems faced by sanga town council in controlling labour turnover. ................................. 3 1

5.3 Levels of labor turnover ........................... .............................................................................. 3 1

5.4 Recorn rnendations .................................................................................................................. 32

REFERENCES ........................................................................................................................... 33

APPENDICES ............................................................................................................................ 35

APPENDIX 1: QUESTIONNAIRE FOR EMPLOYEES ....................................................... 35

APPENDIX II: INTERVIEW GUIDE FOR THE HEADS OF DEPARTMENTS ............. 39

APPENDIX III: RESEARCH PLAN ....................................................................................... 40