Material Management and Organisation Performance in Public Sector in Uganda a Case Study of Buziga Public Health, Makindye Division, Kampala

Table of Contents

Acknowledgment  ii

Table of Contents

Declaration ............................................................................................................ I

Approval .................................................................................................................. Ii

Dedication .............................................................................................................. Iii

Acknowledgement ............................................................................................ Iv

List of Acronyms································································································· V

Table of Contents ............................................................................................. Vi

List of Tables ......................................................................................................... X

Abstract ................................................................................................................ Xii

Chapter One .......................................................................................................... 1

Introduction ....................................................................................................... 1

1.0 Introduction ............................................................................................................. 1

1.1 Background to the Study ......................................................................................... 1

1.2 Statement of the Problem ........................................................................................ 2

1.3 Purpose of the Study ................................................................................................ 3

1.4 Objectives of the Study ............................................................................................ 3

1.4.1 General Objective .................................................................................................. 3

1.5 Research Questions .................................................................................................. 3

1.6 Scope of the Study ................................................................................................... 4

1.6.1 Geographical Area: ............................................................................................... 4

1.6.2 Content Scope ....................................................................................................... 4

1.6.3 Period/ Time Scope ............................................................................................... 4

1. 7 Significance of the Study ......................................................................................... 4

1.8 Conceptual Framework ............................................................................................ 5

Chapter Two ......................................................................................................... 8

Literature Review ........................................................................................... 8

2.0 Introduction ............................................................................................................. 8

2. Approaches to Materials Control .............................................................................. 8

2.2 Material Costs Incurred in Procurement Process Purchase Costs .......................... 11

2.3 Concept of Perfonnance ........................................................................................ 13

2.4 Challenges Face in Material Management.. ............................................................. 14

Vi

Chapter Three ................................................................................................... 19

Methodology .................................................................................................... 19

3.0introduction ............................................................................................................ 19

3. Research Design ..................................................................................................... 19

3.2 Survey Population ................................................................................................... 19

3.3 Sampling Method .................................................................................................... 19

3.4 Sampling Size ........................................................................................................ 19

3.5 Data Collection ....................................................................................................... 20

3.5. Primary Sources ................................................................................................... 20

3.5.2 Secondary Sources ............................................................................................... 20

3.5.2 Instruments ......................................................................................................... 20

3.6 Data Processing, Analysis and Presentation ........................................................... 21

3.7 Limitations and Anticipated Solution ...................................................................... 21

Chapter Four ..................................................................................................... 22

Data Presentation Analysis and Interpretation ..................... 22

4.0 Introduction ........................................................................................................... 22

4.1 Characteristics of Respondents ............................................................................... 22

4.1.1 Gender Distribution of the Respondents ............................................................... 22

4.1.2 Age Distribution of the Respondent ..................................................................... 23

4.1.3 Duration Worked with Division Council. ............................................................. 23

4.1.4 Education Level. .................................................................................................. 24

4.2. Section B: Materials Control.. .......................................................................... 24

4.3 Finding on the Material Management Measures in Buziga Health Centre-Makindye

Division ........................................................................................................................ 25

4.3.1 The Material Control Measures Applied by Buziga Health Centre ........................ 25

4.3.2 The Effectiveness of Material Management Control Measures on the Organizational

Performance ................................................................................................................. 25

4.3.3 Registrar Captures all Persons Expected to Work in Material Management.. ........ 25

4.3.4 Registration is Transparent and Done by Competent Staff .................................... 26

4.3.5 Assessment is Based on the Set Guidelines .......................................................... 26

4.3.6 Assessment is Always Done on Time .................................................................... 27

.4.3.6.3 Monitoring Material Control System ................................................................ 28

4.3. 7 Making Policy Adjustments ................................................................................. 28

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4.3.Materials are Inspected on Receipt. ........................................................................ 29

4.3.8 Health Administrators are Well Facilitated ........................................................... 29

4.3.8.1 Enforcement Offers Take Bribe ......................................................................... 30

4.3.9 Comment on Material Management Control Systems of buziga Health Center.. .. 31

4.4 Findings on Material Costs Incurred in Procurement Process Purchase Costs ...... 31

4.4.1 Services Offered by Buziga Health Centre to the Community .............................. 32

4.4.2 Comments on the Services Delivered by the City Council.. .................................. 32

4.4.2.1 Comments on Education Service ...................................................................... 32

4.4.2.3 Comments on the Family Planning Service ...................................................... 33

4.4.2.4 Comments on the  Water Service ...................................................................... 34

4.4.2.6 Comments on the Sensitization Service ............................................................ 34

4.4.2.7 Comments on the Health Service ...................................................................... 35

4.4.2.9 Comments on Whether Water Supplies are Enough for the Community ............ 35

4.4.3 The Question of Whether There is Enough Health Material Storage Facilities Were Put

Forward ......................................................................................................................... 35

4.5 Relationship Between Material Management and Quality of Organisation

Performance Of buziga Health Centre ........................................................................... 37

4.5.1 Whether The Health Administrator's Failure to Penalize Corrupt and Incompetent

Material Management Officers on the Quality of Services Delivered .................................. 37

4.5.6 Across Tabulation to Establish the Relationship Between Tax Administration and

Quality of Services ........................................................................................................ 38

Chapter Five ....................................................................................................... 40

Summary, Conclusions and Recommendations of the Study

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5.1: Summary Of Findings ........................................................................................... 40

5.1.1 To Ascertain Health Administrative Measures in Makindye Division ................. 40

5.1.2: To Ascertain the Services Offered by Buziga Health Centre Makindye Division ... 40

5.1.3: To Ascertain the Relationship Between Material Management Administration and

the Quality of Service Delivered by the Local Government of Arua Town Council. ........ 40

5.2: Conclusion ............................................................................................................ 41

5.2.1: To Ascertain Health Centre Administration Measures on Material Management in

Buziga Health Centremakindye Division ....................................................................... 41

5.2.2: To Ascertain the Quality of Organizations in Perfonnance Of Buzigahea ........... 41