Motivation And Employee Performance A Case Study Of Kenya Ferry Services

TABLE OF CONTENTS

Declaration ............................................................................................................................ ii

Approval .............................................................................................................................. iii

Dedication ............................................................................................................................ iv

Acknowledgement ................................................................................................................ v

List of tables ......................................................................................................................... vi

List of figures ...................................................................................................................... vii

Table of contents ................................................................................................................ viii

Abstract ................................................................................................................................. x

CHAPTER ONE ............................................................................................................... I

1.0 Introduction ..................................................................................................................... I

1.1 Statement of the problem ................................................................................................ 2

l .2Purpose of the study ......................................................................................................... 2

1.3Specific objectives of the study ....................................................................................... 3

I .4 Research questions .......................................................................................................... 3

1.5 Scope of the study ........................................................................................................... 3

1.5.1 Geographical study ...................................................................................................... 3

1.5.2 Content scope ............................................................................................................... 3

1.6 Significance of the study ................................................................................................. 3

CHAPTER TWO~LITERATURE REVIEW .................................................................. 5

2.0 Introduction ..................................................................................................................... 5

2.1 Theoretical framework ..................................................................................................... 5

2.2 The conceptual framework ............................................................................................. 6

2.3 Related literature ............................................................................................................. 6

2.3.1 Relationship between motivation and employee performance .................................... 6

2.3.2 Determine different forms of motivation ..................................................................... 8

2.3 .3 Impact of motivation on employee performance ......................................................... 8

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CHAPTER THREE;_METHODOLOGY ...................................................................... 10

3.0 Introduction ................................................................................................................... 10

3. I Research design ............................................................................................................. I 0

3 .2Population of the study .................................................................................................. 10

3 .3 population sample ......................................................................................................... 10

3.4Data collection instruments ........................................................................................... 10

3.4.1 Interviews ................................................................................................................... 10

3.4.2 Questionnaires ........................................................................................................... 10

3 .5 Data analysis ................................................................................................................. 11

CHAPTER FOUR;_PRESENTATION AND ANALYSIS OF DATA ......................... 12

4.0 Introduction ................................................................................................................... 12

4.1 The relationship between motivation and employee performance ............................... 12

4.2The different forms of motivation ................................................................................. 13

4.3 The impact of motivation on employee performance ................................................... 17

CHAPTER FIVE: DISCUSSION, CONCLUSION AND RECOMMENDATION ... 20

5.0 Introduction ................................................................................................................... 20

5.1. Discussion of the findings: .......................................................................................... 20

5.1.1 The relationship between motivation and employee performance ............................. 20

5 .1.2 The different forms of motivation ............................................................................. 20

5 .1.3 The impact of motivation on employee performance ................................................ 20

5 .2 Conclusion: ................................................................................................................... 21

5.3 Recommendation: ......................................................................................................... 21

REFERENCES ................................................................................................................... 23

APPENDIX (it.QUESTIONNAIRES ............................................................................... 25

APPENDIX (ii)_:_TIME FRAME ........................................................................................ 28

APPENDIX (iii):BUDGET ................................................................................................ 29

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ABSTRACT

The studies do focus much on the impact of motivation and employee performance Kenya fen-y services at the old kilindini likoni.

The research problem were whether there is a relationship between motivation and employee performance, the different forms of employee motivation, the impact of motivation and

employee performance

The research used both the quantitative and qualitative method in the collection of data during the period of the study to facilitate easy interpretation and analysis of the data

The population sample was 100 employees form each section of the organization of which each department was a collection of 20 employees this was the best figure in order to carter

for both men and women at the place of work.

Basing on the research the findings were that their was a close relationship between motivation arid employee performance at the work place meaning that proper motivation

would definitely result to good performance. it was also realized that the form of motivation the employee really suited them best was the extrinsic form 65% ,the form that the company

used was the intrinsic composed of 45% and the form that influenced performance was the extrinsic form and with the third objective was that it was realized that motivation that an

impact on employee performance composed of 95%,89% said that motivation does not promote job satisfaction and lastly motivation do boost employees morale composed of 88%.

Conclusion basing on the findings it was concluded that motivation has a relationship with employee performance, the form of motivation that suited the employee best was the extrinsic form, the intrinsic form was best used by the company, while the extrinsic form influenced employee performance lastly it was realized that motivation has an impact on employee performance, motivation of employees did not promote job satisfaction and to finish with motivation of employees boosted their morale. Basing on the findings I recommended that equality should be promoted at work ,motivation should be each mans business it should not be left to the top management alone and to finish with top management should be ready to suppo1i motivation at work.