Organizational Conflict and Employee Performance A Case Study of Bonite Bottlers Limited Moshi, Tanzania

ABSTRACT 

The study described z ie relationship between organizational conflict and employee performance in Bonite Bottlers Limited (BBL) in Moshi, Tanzania. It was guided by specific objectives that included; describing the relationship between inter-group conflict and employee performance, to describe the relationship between intra-individual conflict and employee performance and to describe the relationship between inter-personal conflict and employee performance in Bonite Bottlers Limited Moshi, Tanzania. The study adopted a cross-sectional research design . Stratified sampling technique was used. The researcher divided the population into sub populations (top level employees, middle level employees and lower level employees) then simple random sampling was used to select sample form the subpopulation. Data analysis was done using Statistical Package for Social Scientists (SPSS version 13 for windows programme).The study found a positive significant correlation between employee performance and inter-group conflict (r = 0.307; p = 0.006), ii) The same positive but insignificant correlation was found for inter-personal conflict (r 0.17; p 0,127), iii) there was a negative and insignificant correlation between employee performance and intra-individual conflict in BBL (r = - 0.111; p 0.327). The study concluded that inter-group conflict impact positively on productivity of workers, intra-individual contributes negatively on employee performance in BBL and inter-personal conflict contributes positively on employee performance but the contribution is small. The study recommended that inter-group and inter-personal conflict should be embraced in organizations since it contribute to employee performance positively. Intra-individual conflict should be avoided in organizations to reduce negative performance of employees.

TABLE OF CONTENTS

Contents

DECLARATION A

DECLARATION B ii

APPROVAL iii

DEDICATION iv

ACKNOWLEDGEMENTS v

TABLE OF CONTENTS vi

LIST OF TABLES x

LIST OF FIGURES xi

LIST OF ACRONYMS xii

ABSTRACT xiii

CHAPTER ONE~INTRODUCTION 1

1.0 Introduction 1

1.1 Background of the Study I

1.2 Statement ofthe problem 3

1.3 Purpose of the study 4

1.4 Specific Objectives 4

1.5 Research Questions 5

1.6 Hypothesis 5

1.7 Scope ofthe study 5

1.8 Significance of the study 6

1.9 Conceptual frame work 7

CHAPTER TWO:LITERATURE REVifiW .9

2.0 Introduction .9

2.1 Theoretical Review .9

2.2 Review ofrelated literature 9

2.2.1 Inter-group conflict and employee performances 10

2.2.2 Intra-individual conflict and employee performance 13

2.2.3 Inter-personal conflict and employee performance 13

2.3 Definition ofPerformance 15

2.4 Performance improvement 15

CHAPTER THREE:METHODOLOGY 16

3.0 Introduction 16

3.1 Research Design 16

3.2 Study Population 16

3.3 Sample size and selection 16

3,4 Sampling techniques and procedure 17

3.5 Data collection methods 17

3.6 Instruments for data collection 17

3.7 Validity and Reliability 18

3.8 Procedure ofData Collection 18

3.9 Data Analysis 1$

CHAPTER FOUR:PRESENTATION, ANALYSIS AND INTERPRETATION OF RESULTS 20

4.0 Introduction 20

4.1 Description ofrespondents .20

4.1.1 Description of respondents by gender 20

4.1.2 Description ofrespondents by age 21

4.1.3 Description of respondents by education 22

4.1.4 Description ofrespondents by position held in the organization 22

4.1.5 Description of respondents by period served in the organization 23

4.2 The relation ship between inter-group conflict and employee performance in Bonite Bottlers Limited Moshi, Tanzania 24

4.2.1 Testing the first hypothesis 26

4.3 The relation ship between intra-individual conflict and employee performance in Bonite Bottlers Limited Moshi, Tanzania 27

4.3.1 Testing the second hypothesis 29

4.4 The relation ship between inter-personal conflict and employee performance in Bonite Bottlers Limited Moshi, Tanzania 30

4.4.1 Testing the third hypothesis 32

CHAPTER FIVE~SUMMARY, DISCUSSION, CONCLUSION AND RECOMMENDATIONS 34

5.0 Introduction 34

5.1 Summary of findings 34

5.2 Discussion 35

5.2.1 inter-group conflict and employee performance in Bonite Bottlers Limited Moshi, Tanzania 35

5.2.2 Intra-individual conflict and emp~oyee performance in Bonite Bottlers Limited Moshi, Tanzania 36

5.2.3 Inter-personal conflict and employee performance in Bonite Bottlers Limited Moshi, Tanzania 38

5.3 Conclusions 39

5.4 Recommendations 40

5.5 Areas for ftirther studies 41

REFERENCES 42

APPENDICES 46

APPENDIX A: QUESTIONNAIRE FOR EMPLOYEES AND MAATAGEMENT 46

APPENDIX B: SAMPLE SIZE(5) REQUIRED FOR THE GIVEN POPULATIN SIZES 51

APPENDIX C: EMPLOYEE PERFORMANCE RATES 11$ BBL 52