Promotion Policy and Employee Performance in Golls Telecommunication Company in Dhahar District Puntland Somalia

ABSTRACT This study was undertaken to carry out an investigation on promotion policies and employees’ performance in branches of Golis Company in Dhahar, Puntland, Somalia. The objectives of the study were to establish the promotion policies, to determine the level of employees’ performance and to establish the relationship between the promotion policies and employees’ performance in the branches of Golis in Dhahar. The study employed descriptive correlation study design. With regards to this method, the researcher used both structured and unstructured questionnaires which were based on simple and understandable questions and also interviews. Responses from the study respondents suggested that the promotion policies in Golis were poor. The researcher found out that though some strides had been made in improvement of the promotion aspects; still there are a couple of challenges which hamper the performance of the employees. As a result the employees’ performance has remained to be significantly low. It was also established that there was indeed a relationship between the promotion policies and employees’ performance which stood at 0.419 on the Pearson Correlation scale which was interpreted as positive and fairly average relationship. The researcher suggested that it had become imperative that there be significant improvement on the aspects by means of assigning more authority to vertically promoted employees, ensuring authority is used maturely, horizontal promotions should be accompanied by pay rises, dry promotion should be accompanied by some degree of autonomy and decisions in operations should be left to the employees themselves. This according to the researcher would help improve the performance of the employees at Golis.

TABLE OF CONTENTS

DECLARATION A I

DECLARATION B

DEDICATION

ACKNOWLEDGEMENT IV

TABLE OF CONTENTS V

LIST OF TABLES AND FIGURES VIII

LIST OF ACRONYMS IX

ABSTRACT X

CHAPTERONE 1

INTRODUCTION 1

1.0 INTRODUCTION 1

1.1 BACKGROUND OF THE STUDY 1

1.2 STATEMENT OF THE PRoBLEM S

1.3 OBJECTIvES OF THE STUDY 6

1.4 RESEARCH QUESTIONS 6

1.5 HYPOTHESIS 6

1.6 SCOPE OF THE STUDY 7

1.7 SIGNIFICANCE OF THE STUDY 7

1.8 OPERATIONAL DEFINITION OF KEY TERMS 8

CHAPTER TWO 10

RELATED LITERATURE 10

2.0 INTRoDUCTION 10

2.1 THEoRETICAL REVIEW 10

2.1 RELATED STUDIES 13

2.1.1 PRoMoTION POLICIES 13

2.2 EMPLOYEE PERFORMANCE 16

2.3 RESEARCH GAPS 22

CHAPTER THREE .23

METHODOLOGY 23

3.0 INTRODUCTION 23

3.1 REsEARCH DESIGN 23

3.2 RESEARCH POPULATION 23

3.3 SAMPLE SIZE 23

3.4 SAMPLING PROCEDURE 24

3.5 RESEARCH INSTRUMENTS 25

3.6 VALIDITY AND RELIABILITY OF THE RESEARCH INSTRUMENTS 26

3.7 DATA GATHERING PROCEDURES 26

3.8 DATA ANALYSIS 28

3.9 ETHICAL CoNSIDERATIONS 28

3.10 LIMITATIONS OF THE STUDY 29

CHAPTER FOUR 30

DATA PRESENTATIONS, ANALYSIS AND INTERPRETATIONS 30

4.0 INTRODUCTION 30

4.1 DEMOGRAPHIC CHARACTERISTICS OF RESPONDENTS 30

4.2 TABLE 4.2 LEVEL OF PROMOTION POLICY IN G0LIS TELECOMMUNICATION COMPANY IN

DHAHAR DISTRICT PUTLAND SOMALIA 33

4.3 INTERVENING VARIABLES 37

4.4 ANALYSIS OF QUALITATIVE DATA COLLECTED 38

4.5 RELATIONSHIP BETWEEN PROMOTION POLICY AND EMPLOYEE PERFORMANCE 42

CHAPTER FIVE 45

DISCUSSIONS, CONCLUSIONS AND RECOMMEDATIONS 45

5.0 INTRODUCTION 45

5.1 DISCUSSION OF FINDINGS 45

5.2 CONCLUSION

5.3 RECOMMENDATIONS 50

5.4 AREAS FOR FURTHER RESEARCH 51

REFERENCES. 52

APPENDICES

APPENDIx 1 A: TRANsMFrTAL LETTER FROM CHDR I

APPENDIx IB: TRANsMITTAL LETTER FOR THE RESPONDENTS II

APPENDIX II: CLEARANCE FROM ETHICS CoMMITTEE III

APPENDIX III: INFORMED CONSENT II

APPENDIX Iv: RESEARCH INSTRUMENTS III

APPENDIX V: TIME FRAME FoR RESEARCH PROJECT VIII

APPENDIX VI: STUDY BUDGET IX

APPENDIX VII: RESEARCHER’S CURRICULUM VITAE X