Restructuring and Institutional Performance Case Study: Nairobi City Council

TABLE OF CONTENTS

DECLARATION ........................................................................................................... ll

APPROVAL ... . ... ..... ... ... ... ........... ... .... .... ... ...... ... ........ ... .... ... . ... . . . .............................. .iii

DEDICATION ............................................................................................................... iv

ACKNOWLEDGEMENT ............................................................................................... v

TABLE OF CONTENTS ............................................................................................... vi

LIST OF TABLES ......................................................................................................... ix

LIST OF FIGURES ......................................................................................................... X

DEFINITION OF TERMS ............................................................................................. xi

LIST OF ACRONYMS ............................................................................................... xii

ABSTRACT ................................................................................................................. xiii

CHAPTER ONE ....•.....••....................•........................................................................... l

1.0 INTRODUCTION ..................................................................................................... !

1.2 Statement of the problem ........................................................................................... 2

1.3 Objectives of the study .............................................................................................. 3

1.3 .1 General objective ..................................................................................................... 3

1.3 .2Specific objectives ................................................................................................... 3

1. 4. Research questions ................................................................................................... 3

1.5. Justification of the study ........................................................................................... 3

1. 6 Scope of the study ..................................................................................................... 4

1. 7 Limitations of the study ............................................................................................. 4

1. 8 Conceptual frame work. ............................................................................................. 5

CHAPTER TWO ......................•.......•...•••..•.................................................................. 6

2.0. LITERATURE REVIEW ...................................................................................... 6

2.2 Theoretical review ..................................................................................................... 6

2.3 Theories that support organizational restructuring as advanced by McCarthy &

Current (1990) are as follows .......................................................................................... 7

VI

2.4 Factors to consider when restructuring organizations ................................................. 8

2.5 Levels ofrestructuring ............................................................................................... 9

2.6 Hurdles involved in privatization ............................................................................... 9

L-. , Conditions tor Success ofPrivatization .................................................................... 10

2.8. Benefits ofprivatization .......................................................................................... 13

2.9 Impacts of Organizational Restrncturing .................................................................. l3

CHAPTER THREE •...................•..•..•..•...•...•.............................................................. 18

3.0 METHODOLOGY .................................................................................................. l8

3 .1 Research design ....................................................................................................... 18

3.2 Population ofthe study ............................................................................................ 18

3.3 Sampling size and procedure ................................................................................... 18

3.3.1 Sample size .......................................................................................................... 18

3.3.2 Sampling procedure .............................................................................................. l9

3.3.3 Data collection methods ........................................................................................ 19

3.3.4 Data analysis and interpretation ............................................................................ 20

CHAPTER FOUR ........................•...•...................•...•.................................................. 21

4.0 DATA ANALYSIS METHOD ............................................................................... 21

4.1.1 Over view ............................................................................................................. 21

4.1.2 Position held by the respondents ........................................................................... 21

4.1.3 Common causes of organization restmcturing ....................................................... 23

4.1.4 Factor that affected restructuring process .............................................................. 24

4.1.5 Common causes of employee resistance toward restructuring ............................... 25

4.1.6 Level of awareness of the restructuring process .................................................... 27

4 .1. 7 Method used in creating awareness on organization restructuring ......................... 28

4.2. Hurdles involved in privation process ..................................................................... 29

4.3. Analysis on the effect of the organization restmcturing ........................................... 30

Vll

CHAPTER FIVE ............................................................................................................ 33

5.0. INTRODUCTION ..................................................................................................... 33

5.1. Conclusions ................................................................................................................ 33

5.2. Recommendations ...................................................................................................... 34

5.3. Further research ......................................................................................................... 35

REFERENCE •................................................................................................................. 36

APPENDIX I ................................................................................................................... 37

QUESTIONNAIRE: RESTRUCTURING AND PERFORMANCE ........................ 37