Teamwork And Organization Performance In Parastatals; A Case Of National Water And Sewerage Corporation Kampala Uganda

TABLE OF CONTENT

DECLARATION

APPROVAL

DEDICATION iii

ACKNOWLEDGEMENT iv

LIST OF ACRONYMS V

LIST OF TABLES vi

TABLE OF CONTENT vii

ABSTRACT X

C~A~TE~ ONE~ I

INTRODLJCTION~ 1

1.0 Introduction 1

1.1 Background to the Study 1

1.1.1 Historical perspective I

1.1.2 Theoretical perspective 3

1,1.3 Conceptual perspective 4

1.1.4 Contextual perspective 4

1.2 Statement of the problem 5

1.3 Purpose of the study 6

1.4 Research objectives 6

1.5 ?~~ese&c\’ QuesUoc~s

1.6 Scope of the Study 6

1.6.1 Geograp(iica1Sc.’c~ç.~e~

1.6.2 Content Scope

1.6,3TimeScOPe

1.7 S\gn\f\cance of the Study

1.9 Definition of key terms 8

vii

cliAprER..rvvo tt~tg,t,uu•,,,,,h1s**~,~,n~.su.au.,sn,,i**mn~ 10

REVIE’AI OF L,iterature~~~ 10

2.0 Introduction 10

2.1 Theoretical Review 10

2.2 Conceptual Framework 11

The conceptual framework indicates that the independent variable which is teamwork

can be conceptualized as shared values, mutual trust and team roles. Yet the

dependent variable (organizational performance) can be measured in terms of

effectiveness, efficiency and financial viability within an organization or a firm 12

‘2.3 Review of Related Literature 12

2,3,1 Effect of shared values on organizational performance 12

2.3.2 Effect of mutual trust on organizational performance 14

2.3.3 Effect of team ro~es on organizational performance 17

2.4 Research Gaps 20

CI1API~~R ThREE ,~,,,~s~21

M~~~ ,,,,,,, .~~.. 21

3.0 Introduction 21

3.1 Research Design 21

3,2 Study population 21

3,3 Sample Size 22

3.4 Sampling method 22

3,5 Research instruments 22

3.5.1 Questionnaire 22

3.7 Validity and reliability of the instrument 23

3.7.1 Validity 23

3.7.2 Reliability 23

3.8 Data collection methods and instruments 23

3.9 Data analysis 24

3.10 Ethical considerations 24

viii

ABSTRACT The purpose of the study was to determine the effect of teamwork on organizational

performance of National Water and Sewerage Corporation in Kampala Uganda The

study was guided by the following specific objectives, ) to determine the effect of

shared values on organizational performance in National Water and Sewerage

Corporation in Kampala Uganda, ii) to evaluate the effect of mutual trust on

organizational performance in National Water and Sewerage Corporation in Kampala

Uganda and iii) to evaluate the effect of team roles on organizational performance in

National Water and Sewerage Corporation in Kampala Uganda. The study adopted a

c~oss sectional design with use of both qualitative and quantitative approach with t52

respondents. According to objective one, results showed that shared values have

significant positive effect on organizational perforfnance. This means that if shred

values are promoted, the organization performs well, The second objective also showed

that mutual trust has a significant effect on organizational performance, if the top

management or supervisors trust the employees, performance is enhanced and third

objective indicated that team roles have a significant effect on organizational

performance. This suggests that when employees are allowed to work in teams with

defined roles, employees perform well which is manifested in the overall organizational

performance. Conclusions have been deduced that Shared values, Mutual trust,

teamwork all have significant positive effects on organizational performance. This

means all these variables are good predictors of organizational performance. The

research recommends the following; the management should promote shared values in

the organization through allowing employees to have their expressions and view

listened to. Mutual trust should be promoted in the organization, where by managers

should trust their subordinated and assign them responsibilities and the subordinates

should also trust their superiors. Further management of national water and Sewerage

Corporation encourage team work, because team roles have a significant effect on

organizational performance.