The Contribution of Product Development to The Growth of Microfinance Institutions in Uganda; Case Study of Kazo-Angola Sacco Kawempe Division

TABLE OF CONTENTS

DECLARATION

APPROVAL

DEDICATION

ACKWNOLEGMENT

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iv

LIST OF ACRONYMS v

DEFINITION OF KEY TERMS vi

LIST OF FIGURES viii

TABLE OF CONTENTS ix

ABSTRACT xii

CHAPTER ONE 1

1.0 Introduction 1

1.1 Background of the study 1

1.1.1 Historical back ground 1

1.1 .2Theoretical back ground 2

1.1.3 Contextual background 2

1.1.4 Conceptual background 3

1.2 Statement of problem 4

1.3 General objective 4

1.4 Specific objectives 4

1.5 Research questions 4

1.6 Research hypothesis 5

1.7 The Scope of the Study 5

1.7.1 Geographical Scope 5

1.7.2 Time Scope 5

1 .7.3Theoretical scope 5

1.7.4 Content scope 5

1.8 Significance of the study 5

CHAPTER TWO: LITERATURE REVIEW 6

2.0 Introduction 6

2.1 Theoretical review 6

ix

2.2. Conceptual framework .8

2.3 Conceptual reviews 8

2.3.1 The product development strategies adopted by the microfinance institutions 8

2.3.2 The of growth indicators of microfinance 10

CHAPTER THREE:METHODOLOGY 14

3.0 Introduction 14

3.1 Research design 14

3.2Area of study 14

3.3 Study population 14

3.4Sample Size and Design 14

3.5 Data collection methods and instruments 15

3.5.1 Questionnaires 15

3.5.2 Interviews 15

3.6 Sources of Data 16

3.6.1 Primary sources 16

3.6.2 Secondary data 16

3.7 Data processing and Analysis 16

3.7.1 Data processing 16

3.7.2 Data Analysis 16

CHAPTER FOUR 17

4.0 General Background Information 17

4.1 Bio data of respondents 17

4.1.1 Age brackets of the respondents 17

4.1.2 Educational background of the respondents 18

4.1.3 Duration of the stay at the institution 18

4.2 Product development strategies adopted by the institution 19

4.2.1 Period taken to develop a new product 19

4.2.2 Nature of the products developed 20

4.2.3 Strategies Mfi uses in developing new products 20

4.2.4 Challenges faced by the institution in product development 21

4.2.5 Ways to improve the process of product development 22

4.3 The growth performance indicators in microfinance 22

x

4.3.1 Does institution attains its target9 22

4.3.2 Rate of growth of the institution 23

4.3.3 Growth performance indicators in MFIs 23

4.4 The relationship between product development and growth of microfinance institutions. .. 24

4.4.1 Clients joining the institution after product development 24

4.4.2 The default rate of the MFI after product development 25

4.4.3 Relevancy of product development in promoting growth of the institution 25

CHAPTER FIVE: ANALYSIS OF FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS 26

5.0 Introduction 26

5.1 Product development strategies adopted by microfinance institutions 26

5.2 The growth indicators in microfinance 27

5.3 Relationship between product development and growth of microfinance institutions 27

5.4 Conclusion 28

5.5 Recommendation 28

5.6Areas for further Research 28

REFERENCES 29

APPENDICES 30

APPENDIX I: RESEARCH QUESTIONAIRE 30