The Effect of I.T. Illiteracy On Employee Performance A Case Study of Tanzania Ports Authority

TABLE OF CONTENTS

Front page ............................................................................................... .i

Declaration ............................................................................................. .ii

Approval ................................................................................................ .iii

Dedication ............................................................................................. .iv

Acl{nowledgement .................................................................................... v

Table of contents ..................................................................................... vi

List of abbreviations ............................................................................... vii

List of tables ........................................................................................... ix

Abstract .................................................................................................. x

CHAPTER ONE ...................................................................................... . 1

1.0 Introduction ...................................................................................... 1

1.1 Background of the study ..................................................................... 1

1.2 Overview of Tanzania Port Authority .................................................... 2

1.3 Statement of the Problem .................................................................... 3

1.4 General Objectives .............................................................................. 4

1.5 Specific Objectives ............................................................................. . 4

1.6 Research Questions ............................................................................ 4

1.7 Scope of the study .............................................................................. 4

1.8 Significance of the study .................................................................... .4

1. 9 Theoretical and Conceptual Framework. .............................................. 5

CHAPTER TWO ....................................................................................... 7

LITERATURE REVIEW ........................................................................... . 7

vi

2.0 Introduction ....................................................................................... 7

2.1 Information Technology ...................................................................... 7

2.2 Information Technology Literacy .......................................................... 8

2.3 How information technoiogy illiteracy affects work performance of

employees .............................................................................................. 10

2.4 The role of information communication technology .......................... 11

2.5 The challenges facing the use of information and communication

technology ............................................................................................. 13

2.5 Other literature on the subject .......................................................... 14

CHAPTER THREE ................................................................................ . 17

RESEARCH METHODOLOGY ............................................................ .... 17

3.0 Introduction ..................................................................................... 17

3. 1 Research Design ............................................................................... 17

3.2 Study Area ....................................................................................... 17

3.3 Target population ............................................................................. 17

3.4 Sample size ...................................................................................... 18

3.5 Data collection Methods .................................................................... 18

3.6 Procedure ........................................................................................ 19

3. 7 Data processing and analysis ............................................................ 19

3.8 Limitations of the study .................................................................... 19

CHAPTER FOUR .................................................................................. . 20

PRESENTATION, ANALYSIS AND DISCUSSION OF THE FINDINGS ........ 20

4.0 Introduction ..................................................................................... 20

vii

4.1 Social Demographic Characteristics ..................................................... 20

4.1.1 Age of the respondents ..................................................................... 20

4.1.2 Marital Status of the respondents .................................................. 20

4.1.3 Sex of the respondents ..................................................................... 21

4.1.4 Educational status of the respondents .............................................. 22

4.2: The extent of information technology illiteracy in the organization ...... 23

4 .3 How Information Technology illiteracy affect work performance of

employees .............................................................................................. 24

4.4 How management can solve the LT illiteracy levels at the organization.26

CHAPTER FIVE ....................................................................................... . 29

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ................... ....... 29

5.0 Introduction ........................................................................................ 29

5.1 Stimmary ............................................................................................ 29

5.2 Conclusion ....................................................................................... 30

5.3 Recommendations ........................................................................... 30

5.4 Areas for further research ................................................................. 32

REFERENCES ...................................................................................... . 34

APPENDICES ..................................................................................... . 36

APPENDIX A: RESEARCH TIME SCHEDULE ....................................... .. 36

APPENDIX B: BUDGET OF STUDY ........................................................ 37

APPENDIX C: QUESTIONAIRE .. ............................................................... 38

APPENDIX D: MAP OF TANZANIA ........................................................ .45

ABSTRACT The research was conducted in Tanzania Port Authority on the topic "effect of I.T illiteracy on employee performance". The total percentage of the respondents was 60 in which there were; 10 administrators, 15 finance, marketing accountants, 20 human resource managers, and 15 support officials. The findings were guided by research question of the study. The first research question sought to find out the the extent of information technology illiteracy in the organization and the study findings revealed that; Very high, high, low, and very low were the answers given by the respondents. The second research question sought to find out how information technology illiteracy affect work performance of employees in Tanzania Port Authority and the findings revealed that; Decreased productivity, increased employee turnover, decreased efficiency, and increased supervision were the answers give by the respondents. The third research question sought to find out how management of Tanzania Port Authority can solve the illiteracy levels at the organization and the study findings revealed that; Training of employees, recruitment of only workers with LT knowledge, hiring of workers, and provision of free computers to employees were the answers given by the respondents. Chapter one of study of this research consisted of background of the study, statement of the problem, objectives of the study, research questions, scope of the study, ad significance of the study. Chapter two consisted of review related to the research topic of study. Chapter three is the methodology of the study. Chapter four is the presentation, analysis and discussion of the findings. Chapter five is included the summary of the study, conclusions of the study, recommendations of the study and areas for further research.