The Effect of Non-Financial Rewards on Employees Performance (Case Study Kiryandongo District Local Government)

TABLE OF CONTENTS

DECLARATION ........................................................................................................................................................... !

APPROVAL ................................................................................................................................................................. II

DEDICATION ............................................................................................................................................................ III

ACKNOWLEDGEMENT ...................... . . ................................................... IV

ABSTRACT ................................................................................................................................................................. V

TABLE OF CONTENTS .........................................................................................................................................•... vi

LIST OF TABLES ....................................................................................................................................................... ix

CHAPTER ONE ........................................................................................................................................................... I

INTRODUCTION ......................................................................................................................................................... !

1.0 INTRODUCTION ................................................................................................................................................ I

1.1 BACKGROUNDTOTHESTUDY .......................................................................................................................... I

1.2 STATEMENT OF THE PROBLEM ......................................................................................................................... 3

1.3 GENERAL OBJECTIVE ...................................................................................................................................... 4

1.3.1 Specific Objectives ............................................................................................................................................... 4

1.3.2Research Questions ............................................................................................................................................... 4

1.4 SCOPEOFTHESTUDY ........................................................................................................................... , ..... : .... 4

1.4.1 Geographical scope ........................................................................................................................................... 5

1.4.2 Content scope .................................................................................................................................................... 5

1.4.3 Time scope ......................................................................................................................................................... 5

1.5 SIGNIFICANCE OF THE STUDY ................................................................................................................... .-...... 5

1.7 OPERATIONAL DEFINITIONS OF KEY CONCEPTS .............................................................................................. 7

CHAPTER TW0 ........................................................................................................................................................... 9

REVIEW OF LITERATURE ........................................................................................................................................ 9

2.0 INTRODUCTION ......................................................................................................................................................... 9

2.1 THEORETICAL REVIEW .............................................................................................................................................. 9

2.2. Actual Review of related Literature ..................................................................................................................... II

2.2.1 Involvement and Employee Performance ........................................................................................................... 11

2.2.2.0 Recognition and Employee Performance ........................................................................................................ 16

2.2.3Feedback and Employee Performance: ............................................................................................................... 20

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2.2.4. GOVERNMENT POLICY .............................................................................................................................. 25

CHAPTER THREE ..................................................................................................................................................... 27

METHODOLOGY ...................................................................................................................................................... 27

3.0 INTRODUCTION ...................................................................................................................................................... 27

3.1 RESEARCH DLSIGN ................................................................................................................................................. 27

3.2 STUDYPOPULATION ............................................................................................................................................ 27

3.3SAMPLE SIZE················································································;·········································································· 27

3.3.2Sample design and procedure .............................................................................................................................. 29

3.4 DATA COLLECTION METHODS/ INSTRUMENTS/ TOOLS/ TECHNIQUES ....................................................................... 29

3.5.1 Questionnaire survey ........................................................................................................................................... 29

3.5.2 Interviewing ....................................................................................................................................................... 30

3.5.3 Observation method ........................................................................................................................................... 30

3.5.4 Documentary review .......................................................................................................................................... 30

3.6 RELIABILITY ANDVALIDITY ................................................................................................................................... 30

3.7 DATA ANALYSES AND PROCESS!NG ........................................................................................................................ 30

3.8 LIMITATIONS OF THE STUDY ................................................................................................................................. 31

3. 9 ETHICAL CONSIDERATIONS ..................................................................................................................................... 31

CHAPTER FOUR ........................................................................... ." ........................................................................... 32

DATA PRESENTATION, ANALYSIS AND INTERPRETATION OF RESULTS ................................................. 32

4.0INTRODUCTION ....................................................................................................................................................... 32

4.1RESPONSE RATE ......................................................................... , ............................................................................ 32

4.2BACKGROUND INFORMATION .................................................................................................................................. 33

4.2.1 Gender. ........................................................................................................................................................... 33

4.2.2 AGE ..................................................................................................................................................................... 34

4.2.3 EDUCATION ....................................................................................................................................................... 35

4.2.4 Experience/ Length of service ............................................................................................................................ 35

4.3EMPIRICAL FINDINGS ............................................................................................................................................... 36

4.3.1Involvement and StaffPerformance .................................................................................................................... 36

4.3.2 Recognition and Employee Performance ........................................................................................................... 39

4.3.3Feedback and Employee performance ................................................................................................................. 4I

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CHAPTER FIVE .... : .................................................................................................................................................... 45

SUMMARY, DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS ...................................................... 45

5.0 INTRODUCTION ..•.•.•.......••...........•.......•..••.......•..•.........•••.............••........•..•..•...••.••.........••...........•••........•..•........•.•. 45

5. I SUMMARY OF THE MAIN FINDINGS .......••........................••..........•••.....................•••.......•..••........••..•........••.•......•..•... 45

5.2 DISCUSSION OF THE STUDY FINDINGS ........••..........•.•..........•........................••..........••.........••.•....................••...... 45

5.2.1 Involvement and employee performance in Kiryandongo District Local Government.. .................................. 45

5.2.2Recognition and employee performance in Kiryandongo District Local Government ....................................... 46

5.2.3 Feedback and employee performance in Kiryandongo District Local Government.. ......................................... 46

5.3CONCLUSIONS ...••...•......•.•.........•..........••.•..........•............••...........•..•........•..........••..•.....•...••.........•...........•.•.....•••.... 47

5.3.1 Involvement and employee performance in Kiryandongo District Local Government. ..................................... 47

5.3.2 Recognition and employee performance in Kiryandongo District Local Government ..................................... .47

5.3.3Feedback and employee performance in Kiryandongo District Local Government ........................................... .48

5.4 RECOMMENDATIONS ..•••.........•..........••............••...........•••.........••.........••.........•••.•.........•...•.....•.•.••........•...........•..... 48

5.4. I Involvement and employee performance ........................................................................................................... 48

5.4.2 Recognition and employee performance in Kiryandongo District Local Government ...................................... 48

5.4.3 Feedback and employee performance in Kiryandongo District Local Government ......................................... .49

5.5 AREAS FOR FURTHER RESEARCH ..•..........•...........•.•........................••.....................••.........•...........••....................•... 49

REFERENCES ............................................................................................................................................................ 50

APPENDIX A: QUESTIONNA!RES .................................................................... : .................................................... 53

QUESTIONNAIRE FOR EMPLOYEES IN THE VARIOUS DEPARTMENTS, EDUCATION,

HEALTH,FINANCE, PROCUREMENT AND WORKS: ......................................................................................... 53