The Effect of Performance Appraisal on Supportive Staff. A Case Study of the National Hospital Insurance Fund (Nairobi, Kenya).

TABLE OF CONTENTS

Title .......................................................................... ....................... .i

Declaration .............................................................. .......................... .iv

Approval. ... ........................................................................................ v

Acknowledgment. ................................................................................ vi

Abstract .......... ...... ............................................................................ vii

List of Tables ................................................................... .................. viii

CHAPTER ONE: ............................................................................... 1

1.0 Introduction ................................................................................... .

1.1 Background information of the study ..................................................... .

1.2 The statement of the problem ............................................................... 2

1.3 The purpose of the study ..................................................................... 3

1.4 The objective of the statement. ................................. ............................ .

1.5 The research question ........................................................................ .

1.6 The scope of the study ........................................................................ .

1. 7 Significance of the study .. ............................................. ..................... .4

1.8 Limitation of the study ...................................................................... .

CHAPTER TWO: LITERATURE REVIEW ....................................... .

2.0 Introduction .............................................................................. 5

2.1 Overview .............................................................. ................... .

2.2 Performance appraisal definitions .. ........... ....................................... .

2.3 Importance of performance appraisal. ................................................ 6

2.4 Steps in performance appraisal. ........................................................ 7

2.5 Criteria for performance appraisal. ........ ............. .. ............................. .

2.6 Techniques of performance appraisal. .................................................. 8

CHAPTER THREE: RESEARCH METHODOLOGY ............................. .

3.0 Research design and methodology ......................................................... 9

3 .1 The location of the study .................................................................... .

3 .2 Research Design ............................................................................... .

ABSTRACT

The purpose of the study was to identify the effect of the current performance appraisal for support staff at National Hospital Insurance Fund. The outcome of the study indicates that the current performance appraisal for support staff in National Hospital Insurance Fund is not effective. The management has tried to establish a uniform performance appraisal system but the supervisor has not yet taken it with the seriousness it deserves.