The Effects of Communication On Employee Performance a Case Study of James Finlay Company Kericho District- Kenya

TABLE OF CONTENTS

Declaration ................................................................................................... i

Approval. ..................................................................................................... .ii

Dedication ................................................................................................... .iii

Acknowledgment ............................................................................................ .iv

Table of contents .............................................................................................. v

List of tables .................................................................................................. vii

List of figures ................................................................................................. viii

Abstract. ...................................................................................................... .ix

CHAPTER ONE

1.0 Introduction ............................................................................................... 1

1.1 Background ................................................................................................ 1

1.2 Problem Statement.. ..................................................................................... 5

1.3 Purpose of the study .......................................................................................... 6

1.4 Objectives of the study ................................................................................... 6

1.5 Research questions ....................................................................................... 6

1.6 Scope of study ................................................................................................. 6

1. 7 Significance of the study ..................................................................................... 6

CHAPTER TWO: LITERATURE REVIEW

2.0 Introduction ............................................................................................. 7

2.1 Theoretical Framework .................................................................................. 7

2.2 Conceptual Framework ................................................................................... 9

2.3 Related Literature ....................................................................................... 10

2.3 .1 Forms of Communication .......................................................................... 1 0

2.3 .2 Barriers to effective communication .............................................................. 11

2.3.3 Ways to effective Communication ............................................................... . 11

CHAPTER THREE: METHODOLOGY

3. 0 Introduction ............................................................................................... 19

3.1 Research Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......................... 19

v

3 .2 Area and population of the study ..................................................................... 19

3.3 Sample Selection and Size ............................................................................. 19

3.4 Data Collection Methods .............................................................................. 20

3 .4 .1 Data instructions ..................................................................................... 20

3. 5 Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ........................ 20

CHAPTER FOUR: ANALYSIS AND FINDINGS

4.0 Introduction .............................................................................................. 21

4.1 Demographic characteristics of respondents ......................................................... 21

4.2 Communication model.. ................................................................................. 22

4.3 The communication process ............................................................................ 22

4.4 Analysis and findings of quetsionnaires ............................................................... 27

CHAPTER FIVE: CONCLUSION AND RECOJ.VIMENDATIONS

5.1 Conclusion ............................................................................................... 32

5.2 Recommendations ....................................................................................... 33

REFERENCES ............................................................................................... 34

APPENDICES

QUESTIONNAIRES: ....................................................................................... 35

INTERVIEW GUIDE ................................................................................................. .38