The Impact of Employee Relations On Organizational Performance A Case Study of Electricity Supply Commission Uganda Limited

TABLE OF CONTENTS

Declaration ............................................................................................... .

Approval .............................................................. '...................................... ii

Dedication.................................................................................................. iii

Acknowledgement....................................................................................... iv

Table of contents.......................................................................................... v

List of tables .................................................................................................. viii

Acronyms....................................................................................................... ix

Abstract......................................................................................................... x

CHAPTER ONE

1.0 INTRODUCTION............................................................................... 1

1.1 Background of the study.................................................................... 1

1.2 Statement of the problem .................................................................... 2

1.3 Objectives of the study . .. .. . ... . . . .. . ... . ...... ....... ....... ........... ....... ........ .... ... . 3

1.4 Research questions.............................................................................. 4

1.5 Purpose of the study ............................................................................ 4

1.6 The scope of the study......................................................................... 4

1. 7 Significance of the study . ..... ... . .... ....... ... ...... ........ .... ...... ....... ....... ...... .. . . 5

1.8 Conceptual Frame Work ....................................................................... 6

CHAPTER TWO

2.0 Introduction........................................................................................ 7

2.1 About Electricity Supply Commission Uganda Limited .......................... 7

2.2 Theories by other authors...................................................................... 8

2.3 Elements of employee relations............................................................. 9

V

2.4 Employee relations policies.................................................................... 10

CHAPTER THREE; METHODOLOGY

3.0 Introduction.......................................................................................... 11

3.1 Research Design.................................................................................... 11

3.2 Study Population .................................................................................. 11

3.3 Sample Framework .............................................................................. 11

3.4 Methods of data collection ..................................................................... 13

3.5 Sources of data ................................................................................ 14

3.6 Data Processing .................................................................................... 15

3.7 Data analysis ........................................................................................... 17

3.8 Ethical considerations ........................................................................... 17

CHAPTER FOUR

PRESENTATION, INTERPRETATION AND DISCUSSION OF FINDINGS

4.0 Introduction ....................................................................................... 18

4.1 Social-economic background ............................................................... 18

4.2 Sex of the respondents ...................................................................... 19

4.3 Marital status of the respondents...................................................... 20

4.4 Educational Background of the respondents.................................... 21

4.5 Managers' Position in the Organizational Hierarchy........................ 22

4.6 Employees' Position in the Organizational Hierarchy............................ 23

4.7 Education Levels of Managers in the Organization.......................... 24

4.8 Education Level of Employees in the Organization ................................. 26

4.10 Good Employee Relations Practices and Performance........................ 28

4.11 Elements of employee relations ............................................................ 28

4.12 Staff motivation through employee relations ........................................ 30

4.13 Commitment by management to employee relations practices ............ 31

4.14 Decision making on employee relations practices ................................. 32

VJ

CHAPTER FIVE; SUMMARY OF THE MAJOR FINDINGS,

RECOMMENDATIONS AND CONCLUSION................................. 33

5.1 Introduction........................................................................................... 33

5.2 Summary of the major findings.............................................................. 33

5.3 Elements of employee relations........................................................... 33

5.4 Recommendations................................................................................ 35

5.5 Areas of further research...................................................................... 36

REFERENCES ................................................................................. 37

APPENDIX A................................................................................. 39

Appendix B.... ... . ... .. .... ... .. ... . .. ... . .. . .. . ... .. . ... .. . .. . .. . ........ ..... ... ..... .. . . 45