The Impact of Motivation On Job Performance in Hotel Industry, Tanzania Case Study of Hotel Sea Cliff Kinondoni District Dar-Es-Salaam

TABLE OF CONTENTS

TABLE OF CONTENTS ................................................................................................. i

ABBREVIATIONS ......................................................................................................... iii

DECLARATION .............................................................................................................. iv

APPROVAL ........................................................................................................................ v

DEDICATION: ................................................................................................................ vi

ACKNOWLEDGEMENT ............................................................................................. vii

ABSTRACT .................................................................................................................... viii

CHAPTER ONE .............................................................................................................. 1

1.1 Background information ...................................................................................... 1

1.2 Statement of the problem .................................................................................... 5

1.3 Objectives of the study ......................................................................................... 6

1.3.1 General Objective ................................................................................................ 6

1.3.2 Specific Objectives .............................................................................................. 6

1.4 Research questions ................................................................................................ 7

1.5 Significance of the study ...................................................................................... 7

1.6 Scope of the study .................................................................................................. 8

1. 7 Conceptual frame work ........................................................................................ 8

CHAPTER TWO ............................................................................................................ 10

2.0 Literature review ................................................................................................... 10

2.1 Theoretical literature review ............................................................................. 10

2.2 Motivation process ............................................................................................... 13

2.3 Types of motivation .............................................................................................. 13

2.4 Characteristics of motivation ........................................................................... 15

2.5 Theories of motivation ...................................................................................... 16

2.5.1 Maslow's Theory ................................................................................................ 16

2.5.2. Hertzberg's Motivation Theory ................................................................... .18

2.5.3 Mc Gregory's Theory ........................................................................................ 20

2.5.4 Theory Z ............................................................................................................... 23

2.5.5 Vroom's Expectancy Theory .......................................................................... 23

2.6 Integration of contemporary theories of motivation ................................. 24

CHAPTER THREE ......................................................................................................... 27

3.0 Research methodology ........................................................................................ 27

3.1 Introduction .......................................................................................................... .27

3.2 Research design .................................................................................................... 27

3.3 Area of the study .................................................................................................. 27

3.4 Sample and sampling procedures .................................................................. 27

3.5 Sampling design .................................................................................................... 28

3.6 Data collection tools ............................................................................................ 28

3.6.1 Questionnaire .................................................................................................... 28

3.6.2 Interview .............................................................................................................. 29

3.6.3 Group discussion .............................................................................................. 29

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3.6.4 Observation ........................................................................................................ 29

3.7 Data analysis and presentation ....................................................................... 29

3.8 Research procedure ............................................................................................. 30

3.9 Sample size of the population ......................................................................... .30

CHAPTER FOUR ........................................................................................................ .31

4.0 PRESENTATION, ANALYSIS AND DISCUSSIONS .................................... .31

4.1 THE ASPECT OF MOTIVATION ...................................................................... .31

4.2 MOTIVATION TO INTERNAL CUSTOMERS (EMPLOYEES) .................... 31

4.2.2 Transport Services ............................................................................................ 33

4.2.3 Meal ...................................................................................................................... .33

4.2.4 Bonus .................................................................................................................. .34

4.2.5 Medical Services ................................................................................................ 34

4.2.6 Annual Leave Payment .................................................................................. .35

4.2.7 Condolence Money .......................................................................................... .35

4.2.8 Employees Training & Promotion ............................................................... .35

CHAPTER FIVE ........................................................................................................... 43

5.0 CONCLUSION AND RECOMMENDATION ................................................. .43

5.1 CONCLUSION ....................................................................................................... .43

APPENDIX I ................................................................................................................... .48

Appendix II ..................................................................................................................... 49