The Influence of Job Satisfaction on the Performance of Employees, A Case Study of Mtn Uganda

ABSTRACT 

The purpose of this study was to describe the effect of job satisfaction on the employees’ performance in MTN Uganda. The objectives of the study were to investigate the factors that influence job satisfaction, assess the indicators of job satisfaction and assess the influence of job satisfaction on the performance of employees. The method used for data collection was through questionnaires distributed to the employees and interviews conducted with the top management of MTN. Data collected was presented and analyzed on the first objective indicated that MTN Uganda has a reward system that has enabled the employees to be satisfied with their jobs. Most respondents 50 (66.7%) reported t1~at MTN Uganda provides one or another types of rewards to its employees. The second objective shows that 86.7% of respondents respected their fellow workers which had a huge impact on building an environment of good personality. The research discovered that an overwhelming majority of respondents 98.7% agreed that job satisfaction builds an environment of good personality. The recommendations of the study are that; MTN should revise the policies to suit the needs of all employee fairly which will result to job satisfaction. MTN Uganda should make sure that the regarding system is based on merit not on education and experience as mentioned by employees. MTN is recommended to base promotions on merit and competency in order to raise the employees’ morale for a better performance. It is recommended that all MTN employees whether new or long time serving should be given some form of motivation to arouse their satisfaction for a better performance.

TABLE OF CONTENTS

DECLARATION

APPROVAL ii

DEDICATION ,,.., iii

ACKNOWLEDGEMENT . . iv

TABLE OF CONTENTS ...................v

LIST OF TABLES ......................

LIST OF FIGURES ...........................

ACRONYMS xii

ABSTRACT ..............................xiii

CHAPTER ONE

INTRODUCTION

1.0 Overview 1

I Background to the Study 2

1 .2 Statement of the Problem 5

1 .3 Purpose of the Study 5

1 .4. Research Objectives 5

1 .4. I Specific objectives 5

1 .5 Research Questions 6

1.6 Scope of the Study 6

1.7 Significance of the Study 6

CHAPTER TWO

LITERATURE REVIEW

2.0 Overview 8

2.1 Theoretical Review 8

2.2 Conceptual Framework 10

2.3 Review of Related Literature

2.3.1 Influences of Job Satisfaction 12

2.3.2 Work Life Balance 13

2.3.3 Indicators ofjob satisfaction 14

2.3.3.1 Relationships and practical implications 14

2.3.4 Teamwork 15

2.3.5 Quality of Projects 15

2.3.6 Recognition and Respect 16

2.3.7 Job satisfaction and performance 16

2.4 Research Hypotheses 17

CHAPTER THREE

METHODOLOGY

3.0 Overview 18

3.1 Research Design 18

3.2 Research Population 18

3.3 Sample and Sampling procedure 19

3.4 Instruments 19

3.4.1 Questionnaires 19

3.4.2 Interviews 19

3.5 Validity and ReliabiIit~ 20

3.6 Data analysis 20

3.7 Ethical Consideration 20

3.8 Limitations 21

CHAPTER FOUR

PRESENTATION, INTERPRETATION AND DISCUSSION OF THE FINDINGS

4.0 Overview 22

4.1 Demographic Characteristics of Respondents 22

4.1.1 Age of Respondents 23

4.1.2 Gender of Respondents 24

4.1.3 Working Period 25

4.1.4 Qualifications of MTh employees 26

4.1.5 Departments 27

4.2 Influence ofjob satisfaction 28

4.3 Indicators ofjob satisfaction 40

4.4 Job satisfaction and employee performance 41

4.5 Motivation and company production 47

CHAPTER FIVE

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.1 Introduction 49

5.2 Summary ofFindings 39

5.3 Conclusions 50

5.4. Recommendations 51

5.5 Areas for rurther studies 53

REFERENCES c4

APPENDICES

APPENDIX I: INSTRUMENTS~58

1. QUESTIONNAIRES 58

2. INTERVIEW GUIDE ,, 62

APPENDIX II: LETTER OF INTRODUCTION . .. . .63