TRAINING AND JOB PERFORMANCE OF EMPLOYEES AT PRUDENTIAL BANK LIMITED CAPE COAST

ABSTRACT The purpose of this paper is to analyse the impact of training on job performance of employees at Prudential Bank Limited’s Cape Coast branches. Descriptive survey design is employed in this study. Using questionnaires, responses were sourced from fifty-six (56) staff who were selected using census sampling technique and analysed using multiple regression analysis. The result of the study revealed that training programmes at the bank usually take the form of on-the-job training (coaching, workshops, mentoring and internship) and off the-job training (conferences, simulation, discussion and role play). The study further revealed that the objective of the training programmes was to help improve employees’ performance. Using OLS regression to analyse the impact of training on performance, it can be inferred that training that bothers on job knowledge, skills, abilities and morale have a positive effect on employee performance. The study subsequently recommends that the managers of the bank should ensure adequate budget for training activities and utilise the allocated resources in efficient manner for organisational success. Employee training and development should be a priority in order to get the best out workforce as well as improving the organisation’s productivity