Use of ICT and Staff Performance in Uganda. A Case Study of Jinja District Local Government.

ABSTRACT 

The general objective of the study was to determine the effect of ICT use on staff performance staff performance at Jinja District local government and the specific objectives were to determine the level of use of ICT in Uganda, level of staff performance in Uganda and to establish the relationship between ICT and staff performance in Uganda. The findings of the study revealed that the level of ICT use in Uganda has improved as respondents agreed to most of the statements that were used to measure this objective. Except that it was revealed that the staffs have never attended any training on Microsoft office, stata is not used in data analysis and that the employees do not get trainings on new statistical packages. The findings of the study revealed that there is a high level of staff performance due to the use of ICT as respondents agreed to all the statements that were used to measure this objective. Furthermore, findings of the study revealed that there is a positive relationship between ICT use and staff performance. It was generally revealed that increased use of ICT improves staff performance of local governments by 80%. The study recommends that; the government should facilitate trainings in Microsoft office and new statistical packages as respondents revealed that they don’t get that offer, stata package should be introduced for it is the best for analyzing time series data which is dealt with at the district and that the staff should continue to learn more ICT techniques as it enhances their performance.

TABLE OF CONTENTS

DECLARATION

APPROVAL

DEDICATION

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES ix

LIST OF FIGURES x

ABSTRACT xii

CHAPTER ONE xiv

1.0 Introduction xiv

1.1 Background to the Study xiv

1.2 Statement of the Problem xviii

1.3 General Objective xix

1.3.1 Specific Objectives xix

1.4 Research Questions xix

1.5 Scope of Study xix

1.5.1 Content Scope xix

1.5.2 Geographical Scope xx

1.5.3 Time scope xx

1.6 Limitations of the study xx

1.7 Significance of the Study xxi

1.8 Conceptual Framework xxi

CHAPTER TWO • xxiii

LITERATURE REVIEW xxiii

2.0 Introduction xxiii

2.1 Theoretical Review xxiii

2.1.1 New Public Management Theory xxiii

2,1.2 Governance Theory xxiv

2.1.3 Human Capital Theory xxvi

2.3 Empirical review xxviii

2.3.1 Level of Use of ICT in Uganda xxviii

2.2.2 Perception about IT and staff performance by government officials xxxi

2.3.2 Level of staff performance in Uganda xxxii

2.3.4 Effect of ICT on staff performance xxxiii

2.4 Research Gap xxxvi

METHODOLOGY xxxvii

3.0 Introduction xxxvii

3.1 Research Design xxxvii

3.2 Study population xxxviii

3.3 Sample size xxxviii

3.4 Sampling Techniques and Procedures xxxix

3.5 Data Collection Sources xxxix

3.5.1 Primary Data xxxix

3.5.2 Secondary Data xxxix

3.6 Data Collection Methods xl

3.7 Research Collection Instruments

3.7.1 Questionnaire xl

3.7.2 Interviews xl

3.8 Ethical consideration xl

3.9 Validity and Reliability xli

3.9.1 Validity xli

3.9.2 Reliability xli

3.10 Data Analysis xlii

CHAPTER FOUR 45

PRESENTATION, DATA ANALYSIS AND INTERPRETATION OF FINDINGS 45

4.0 Introduction 45

4.1.1 Age 45

Figure 4.1:Pie chart showing gender of respondents 45

4,1.2 Age of respondents 46

4.1.3 Marital status of the respondents 47

4.1.4 Working Experience 48

4.4.5 Level of education of respondents 50

4.2 Level of use of ICT in Uganda 51

4.3 Staff performance 52

4.5 Regression analysis 54

CHAPTER FIVE 58

DISCUSSION OF THE FINDINGS, CONCLUSIONS AND RECOMMENDATIONS... 58

5.0 Introduction • 58

5.1 Discussion of the findings 58

5.1.1 Level of use of ICT in Uganda 58

5.1.2 Level of staff performance 59

5.1.3 Relationship between ICT use and staff performance 59

5.2 CONCLUSIONS 60

5.2.1 Level of use ICT in Uganda 60

5.2.2 Level of staff performance 60

5.2.3 Relationship between ICT and Staff performance 61

5.3 Recommendations to the study 61

5.3.lLevel of ICT use 61

5.3.2 Level of staff performance 61

5.3.2 Relationship between ICT use and Staff performance 61

5.4 Areas for Further study 61

REFERENCES 62

APPENDIX (Research Questionnaire) 66