Work Stress and Employees Performance in Government Institutions-Case Study: National Bureau of Statistics Juba Southern Sudan

TABLE OF CONTENTS

DECLARATION .............................................................................................................................. .i

APPROVAL ..................................................................................................................................... ii

DEDICATION ................................................................................................................................ iii

ACKNOWLEDGEMENT ............................................................................................................... iv

LIST OF FIGURES ........................................................................................................................ .ix

ABSTRACT ...................................................................................................................................... x

CHAPTER 0 NE ................................................................................................. u •••••••••••••••••••••••••• l

INTRODUCTION .......................................................................................................................... 1

l.Olntroduction ......................................................................................................................................... 1

1.2Background to the Study .................................................................................................................. 1

1.3 Statement of the Problem ................................................................................................................ 3

1.4 Purpose of the Study ........................................................................................................................ 3

1.50bjectives of the Study ..................................................................................................................... 4

1.6Research Questions ............................................................................................................................ 4

1.7 Significance of the Study ............................................................................................................... 4

1.8 Scope of the Study ............................................................................................................................ 5

CHAPTER TW 0 .....................••.............••.•..............•••.........................•.............•.•.......•..............•.. 6

LITERATURE REVIEW ..•........•..............•..............•.......•...................•.•..............•.......•............... 6

2.0 Introduction ........................................................................................................................................ 6

2.1Work stress .......................................................................................................................................... 6

2.1.1. Work stress conceptualization ................................................................................................... 6

2.1.2. Critical Work stress conceptualization .................................................................................... 8

2.3 .5. Diagnosis of organizational problems .................................................................................... 14

2.5. Employee Performance Strategies that can make the Process of Employee Performance

Effective in Assessing Employees Performance ............................................................... 15

2.5.0. Introduction ................................................................................................................................. 15

2.5 .1. Performance planning: .............................................................................................................. 16

2.5.2. Communicate frequently: ......................................................................................................... 16

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2.5.3. Getting training in performance feedback and work stress process interviewing ........ 16

2.5.4. Encouraging subordinates to prepare: ............................................................................. 17

2.5.5. Encouraging participation ................................................................................................ 17

2.5.6. Judging performance not personality: ............................................................................. 17

2.5.7. Being specific, and being an active listener .................................................................... 17

2.5.8. Avoiding destructive criticism: ........................................................................................ 18

2.5.8. Setting mutually agreeable goals ..................................................................................... 18

2.5.9. Continuous communication and assessing progress towards goals regularly .............. 18

2.5.1 0. Making organizational rewards contingent on performance ....................................... 18

CHAPTER THREE ................................................................................................................. 20

RESEARCH METHODOLOGY ........................................................................................... 20

3.0. lntroduction .......................................................................................................................... 20

3 .1. Research Design .................................................................................................................. 20

3.2. Population of the Study ....................................................................................................... 21

3.3. Sample Selection and Size .................................................................................................. 21

3.4. Sample Techniques and Procedure ..................................................................................... 21

3.5. Data Collection Methods ..................................................................................................... 21

3.5.1. Data Collection Instruments ............................................................................................ 21

3.5.2. Validity and Reliability ofData ....................................................................................... 22

3.6. Procedure for Data Collection ............................................................................................ 22

3.7. DataAnalysis ....................................................................................................................... 22

3.8 Ethical Consideration ........................................................................................................... 22

3.9 Limitations of the study ........................................................................................................ 23

CHAPTER FOUR .................................................................................................................... 24

PRESENTATION AND DISCUSSION OF FINDINGS ...................................................... 24

4.0lntroduction ............................................................................................................................ 24

4.1 the Employee Performance Strategies that are used to Assess Employees' Stress in Public

Sector Organisations in Republic of South Sudan ....................................................... 24

4 .. 1.1 Work stress Comparisons ................................................................................................. 28

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4. 1.2 More work stress among women ...................................................................................... 28

4.1.3 Socio-economic status matters .......................................................................................... 29

4.1.4 Work stress and job-related variables ............................................................................... 30

4.1.5 Longitudinal effects of work stress .................................................................................. 33

4.2 The Contributions of Employee Performance to Employees' Performance In Public

Sector Organisations In Republic of South Sudan ....................................................... 34

4.2.0Introduction ......................................................................................................................... 34

4.2.1. Employee performance helps in knowing performance trends and other achievements

in the organization .......................................................................................................... 34

4.2.2. It promotes effectiveness, efficiency, and value for money and accountability: .......... 35

4.2.3. Helps one to remain focused on the set targets: ............................................................ 35

4.2.4. Gives encouragement for improvement since it helps one to know his weakness: ...... 36

4.2.5. Encourage employees to work hard: ............................................................................... 36

4.2.6. Improves relationship between the supervisor and subordinate .................................... 36

4.2.7. Skills enhancement to the employee: .............................................................................. 37

4.2.8. Provides avenue for correction from deviation: ............................................................. 37

4.2.9. Encouraging commitment: ............................................................................................... 37

4.2.1 0. Identification of training needs: ..................................................................................... 38

4.2.11. Identification counseling needs: .................................................................................... 38

4.3The Challenges of Employee Performance to Improving Employees' Performance In

Public Sector Organisations In Republic of South Sudan ........................................... 39

4.3.0Introduction: ........................................................................................................................ 39

4.3.1. Lack of training in performance work stress process ..................................................... 39

4.3.2. Unrealistic targets: ............................................................................................................ 39

4.3.3. Lack of cooperation between the supervisors and the employees because some

supervisors are harsh on the employees: ....................................................................... 39

4.3.4. Lack of adequate time: ..................................................................................................... 40

4.3.5. Work stress process is mainly conducted as a formality in local governments ............ 40

4.3.6. Inadequate facilitation in terms of funds means of transport, and equipments: ........... 41

4.3. 7. Lack of adequate involvement of employees during performance planning: ............... 41

4.3.8. The purpose of work stress process is not met: .............................................................. 41

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4.4. Employee Performance Strategies that can make The Process Of Employee

Performance Effective in Assessing Organisational Goal's Achievement... .............. 42

4.4.0. Introduction: ...................................................................................................................... 42

4.4.1. Joint Performance planning: ............................................................................................ 42

4.4.2. Frequent performance review meetings: ......................................................................... 43

4.4.3. Training in employee performance to both the supervisors and the subordinates: ...... 44

4.4.4. Respect for one another: ................................................................................................... 44

4.4.5. Making work stress process linked to reward: ................................................................ 44

CHAPTER FIVE ...................................................................................................................... 46

SUMMARY, CONCLUSION, AND RECOMMENDATIONS .......................................... .46

5.0. Introduction .......................................................................................................................... 46

5.1. SUMMARY OF THE STUDY ........................................................................................... 46

5.1.1. Main findings of the study .............................................................................................. .46

5.1.1.1. The employee performance strategies that are used to assess employee's

performance in public sector organizations in Republic of South Sudan ................... 46

5.1.1.2. The contributions of employee performance to employee's performance in public

sector organizations in Republic of South Sudan ......................................................... 47

5.1.1.3. The challenges of employee performance to improving employee's performance in

public sector organizations in Republic of South Sudan ............................................. 48

5.2 FINDINGS OF THE STUDY .............................................................................................. 48

5.3 Employee performance strategies that can make the process of employee performance

more effective ................................................................................................................. 49

5.3.1 Introduction: ....................................................................................................................... 49

5.4. CONCLUSION: ................................................................................................................... 50

5.5 RECOMMENDATIONS ..................................................................................................... 51

REFERENCES ............................................................................................................................ 53

APPENDICES .......................... , .............................................................................................. 55

Appendix A QUESTIONNAIRES ............................................................................................. 55

APPENDIX C COST AND PHASES ....................................................................................... 59

APPENDIX DIME SCHEDULE OF ACTIVITIES ................................................................ 60