TABLE OF CONTENTS DECLARATION ....................................................................................... i APPROVAL ............................................................................................. ii DEDICATION ........................................................................................ iii ACKNOWLEDGEMENT ......................................................................... iv TABLE OF CONTENTS ...........................................................
ABSTRACT The need for total quality management (TQM) of services has become increasingly relevant in the Kenya's' hospitality industry. But only a few people in the industry are aware of the concept TQM in the daily running of their business. This is the main reason that has prompted to this study. The entire study has focused its attention to evaluating, and assessing the efforts put by the management team of the Hotel Intercontinental Nairobi towards promoting TQM whilst adjusting to fast ...
Abstract This study will aim at investigating the influence of managers' role on effective performance of hotels, a case study of Capri con Hotel Kabale, Managers are individuals in an organization who direct the activities of others. Managers work with and through employees who are in most cases termed as operatives. There are different categories of managers that include first line, middle and top managers. They aim at fulfilling the goals of the organization. Capri con Hotel is one of the ...
This part, the researcher talked about the Benefit Sharing System in protected areas of Uganda and conservation challenges to Murchison Falls National Park, the objectives like activities of communities that affect the resources of the park, challenges faced by the park and the recommendations for the way forward for the management. The design to carry out the study is qualitative and quantitative, findings on the three research questions as discussed in chapter four, conclusions in cha...
ABSTRACT Whereas hotels have embarked on customer care as a means of curbing customer loyalty , huge market share , increased profits among others ,not much effort has been put on the traits and influencing factors that lead to yield of effective actions and practices of these activities that occur during customer care. Basing on the fact that this sector employs 90% labour intensive techniques of production constant communication is mandatory and owing to demand of quality output, capital ...
ABSTRACT The study intended to establish the relationship between Customer care and organisational performance of selected tour and travel companies in Kampala, Uganda. it was guided by the following objectives; (a) To determine the profile of the respondent (b) to determine how communication influences the organizational performance; (c) to examine how time taken by customers before being served influences organizational performance; (d) To determine how staff etiquette influences the orga...
ABSTRACT The study on Tourism Activities and Destination Development was carried out in Ngorongoro Conservation Area in Tanzania with specific _aims of finding out tourist activities carried out as well as their effects and challenges on the local community. To comprehend this problem the study reviewed literature on the main variables through use of an explorative research design which observed both qualitatively and quantitative approaches administered on a sample of 60 who included the co...
Abstract The Purpose Of Study Was To Investigate The Impact Of Tourism Activities On The Environment In Coast Province Kenya. The Objectives Ofthe Study Were To Identify The Tourism Activities In Coast Province, To Identify The Impacts Of Tourism On The Environment, To Further Identify The Contribution Of Stake Holders On The Protection And Conservation Of Wildlife, To Recommend Possible Ways On How Tourism Development Can Be Sustainable Way And Hence Less Effects On The Environment. The Meth...
ABSTRACT Concepts of terrorism, political turmoil, and war appear unrelated to tourism. Closer examination of their points of convergence and impacts on tourism reveals otherwise. This paper examines literature focusing on the relationships between these phenomena. Research themes which emerge from available studies include impacts of terrorism and political instability on tourist demand, motives of terrorist in targeting tourists, using tourists as political tools, the effects of politic...
ABSTRACT Concepts of terrorism, political turmoil, and war appear unrelated to tourism. Closer examination of their points of convergence and impacts on tourism reveals otherwise. This paper examines literature focusing on the relationships between tl1ese phenomena. Research themes which emerge from available studies include impacts of terrorism and political instability on tourist demand, motives of terrorist in targeting tourist, using tourist as a political tool, the effects of political ...
ABSTRACT This study is to assess the effect of food hygiene on sales performance .How food hygiene does really contribute towards sales performance in a food service establishment. in Uganda of which was relied on as a case study of Equatoria hotel in Kampala. The hotel industry, in this case equatorial hotel has put emphases on food hygiene in the way to increase sale performance. The study was done using both primary and secondary sources of date of which textbooks, newspapers, brochures, ...
TABLE OF CONTENTS DECLARATION APPROVAL DEDICATION ACKNOWLEDGEMENT CHAPTER ONE THE PROBLEM AND ITS SCOPE 1.0 Introduction 1.1 Background of the Study 1.2 Statement of the Problem 1.3 Research Objectives 1.3.1 General objective 1.3.2 Specific objectives Research Questions 1.6 Scope 1.6.1 Geographical Scope Map of Ggaba landing site 1.6.2 Content scope 1.7 Significance ofthe Study 1.8 Conceptual framework CHAPTER TWO LITERATURE REVIEW 2.0 Introduction 2.1 Concept ofTourism 2.2. Tourism activitie...
Abstract Tourism is one of the world’s leading industries, and it contributes greatly to Uganda’s economy. Like all service industries, the quality of service offered is vital for favorable competition in the world market, and quality service delivery depends on the level of training and professionalism of the service providers. Tourism is also a practical field with high costs of training which raises the overall cost of pursuing an education in tourism. In Uganda in particular, the cost...
ABSTRACT The main objective of this study was to investigate the role played by the managers and staff in achieving quality customer care and satisfaction. The respondents who were contacted included; the visitors, employees and managers, the sampling methods used to select the respondents were mainly random sampling particularly to the visitors and purposive sampling to the top management. The methods used for data collection mainly included; observation and questionnaires and inter. These a...
TABLE OF CONTENTS DECLARATION ................................................................................................................. i APPROVAL ........................................................................................................................ ii DEDICATION ................................................................................................................... iii ACKNOWLEDGEMENT ..........................................................................