ABSTRACT The study sought to examine customer relationship management and customer satisfaction with Mobile Telephone Networks (MTN) Ghana. Specifically, the study sought to uncover how Mobile Telephone Networks Ghana maintained quality relationship with customers using its Customer Relationship Management system and also how customer relationship management can influence customer satisfaction among Mobile Telephone Networks subscribers without overlooking other determining factors of satis...
ABSTRACT The livelihoods of farmers in the Upper East Region of Ghana, is based on crop production which is often been affected by floods. As a result, farmers have continuously been adjusting their livelihood against the impacts of floods. This study examined the effects of flooding on farmers‟ livelihood and the adaptation strategies of farmers to ensure food security. Using cross-sectional and descriptive designs, a concurrent mixed method approach involving both quantitative and qualit...
ABSTRACT The study evaluated the Performance Appraisal system of the Mfantseman Municipal Assembly between 2010 and 2012. It also considered the measures adopted by the Municipal Assembly to address the issues of Appraisal within the Assembly. Data were collected from both Appraisers and Appraisees in five Departments. Eighty questionnaires were distributed to the respondents (70 appraisees and 10 appraisers) who were randomly selected for the interview. All the questionnaires were returned...
ABSTRACT One of the most challenging tasks for most organisations today is not just retaining talented employees but fully engaging them, and capturing their minds and hearts at each stage of their work lives. Hence, this requires the need to put in place effective Human Resources policies that will fully suit the needs of employees in order to gain their loyalty and retain them. The current study sought to assess the level of employee engagement and by extension their turnover intentions i...
ABSTRACT Nigeria is classified among high fertility countries, which despite sustained campaigns, has experienced very slow rate of fertility reduction. The Igbo ethnic group contributes substantially to the country’s prevailing fertility regime. Population pressure in Igbo sub-groups is a product of patriarchy and specific reproductive practices. This study examined onyima, which is a relatively less emphasized pronatalist custom among the Igbo, as way of understanding the inherent ideolo...
ABSTRACT This paper provides empirical evidence regarding the perceived investigation into the benefits and challenges of international financial report standard adoption and implementation amongst small and medium enterprises in Kumasi metropolis. The Ghanaian financial reporting framework is keeping pace with the global development due to the globalization of the world’s economy and markets led companies and nations to become world global players. Thus, as a result, Ghana made prepa...
ABSTRACT The success of every organization depends largely on the competence of their workforce. Training and development for employees has been identified as a major strategic tool adopted by organizations to enhance and achieve their goals and objectives. The study sought to examine the impact of training and development on the performance of employees using Abrafi Memorial Hospital as the case study. The target population involves employees (50) of the hospital. The study adopted census ...
ABSTRACT Most nations in the world have modernized their accounting practices especially during the few decades of the 21st century. Such modernization encompasses the adoption and adaptation of local accounting practices and harmonizing it with that of the International Financial Reporting Standards (IFRS). Despite the significant decision by Ghana to adopt IFRS in the quest to increase harmonization and comparability of financial statements of companies in Ghana, as stakeholders in IFRS, ...
ABSTRACT In Ghana, the issue of managing the maintenance of water supply facilities still remains a big problem in rural water provision. One of the recurring issues in rural water supply is how to ensure sustainability of water supply facilities. The main objective of this study therefore, was to examine the maintenance structures as they exist for the effective management of water supply facilities in the Builsa District. The research was a non-interventional study, and using simple random...
ABSTRACT The study examines the relationship between food security and trade liberalization in the context of Ghana using time series data from 1986 to 2016. The sum of imports and export over GDP is used as the key variable to measure the trade liberalization of the economy. Other than the key variable of trade liberalization, the study employs five variables namely food production index, consumer price index, real GDP, arable land, and reserve of foreign exchange to assess their effect on ...
ABSTRACT Despite the major role played by rural and community banks in economic development and in the financial climate, their performance over a decade now have not been up to expectations. They continue to experience huge challenges due to innovations in technology as well as globalization which create opportunities for growth. The purpose of this study was to examine the impact of liquidity on rural and community banks in the Eastern Region of Ghana selected from eleven (11) banks for t...
ABSTRACT It is now a fact that the position of traditional authorities has undergone major transformations. The outcome has been that the power of traditional authorities has experienced ebbs and flows mostly depending on regime preferences and changes in the traditional institutions themselves. Some people are of the view that traditional authorities are no longer relevant while others think they are. This thesis uses the Abura-Asebu-Kwamankese District as a case study and examines the role...
ABSTRACT Tax revenue remains the single most important source of government revenue in Ghana. Given its large impact in the development of the Ghanaian economy, it is expected that the workers within the Tax Revenue Agencies would be given adequate attention and be well motivated since these motivational packages could be used effectively to enhance interest and performance. The objective of this research was to evaluate the effect of employee reward on organizational performance in the Tax ...
ABSTRACT The study sought to examine the existence of the various leadership styles and its impact on the job performance at the various units of the Academic Affairs Directorate of the University of Ghana. Close ended questionnaires were used for the collection of the data. The close ended questionnaires were administered to sixty-one (61) staff members who were selected using the stratified sampling technique from the various Units. Nine (9) of the Unit Heads of the Directorate were also ...
ABSTRACT The importance of the construction industry cannot be overemphasized because of its strong linkages with other sectors of the economy. Despite this, the empirical literature on the non-linear (Bon curve) relationship between construction expenditure and economic growth remains unclear and hence, leave much space for further engagements. Therefore, this study seeks to find answers to these questions: Does construction expenditure matter in economic growth, and does the Bon curve hold ...