ABSTRACT Effective talent management is a critical factor in the performance of any organization. NonGovernmental organizations depend on reliable and dedicated workforce to achieve their social missions in order to gain legitimacy with a broad range of stakeholders, manage the dependence on donors and reconcile diverse performance expectations. Yet they often experience difficulties in recruiting and retaining top quality workers given their unique context, including reliance on time-bound ...
ABSTRACT This study sought to establish the determinants of Social and Environmental Disclosure (SED) by Islamic banks in both Kenya and Tanzania. The study also sought managerial perspectives on SED by Islamic banks in the sample. To achieve this objective, the study sought data from audited annual reports of 10 banks offering pure Islamic products and services and conventional banking products and services with some Islamic offering in them. The annual reports covered the period over the p...
ABSTRACT The customer value represents the satisfaction that customers achieve from the purchase of services. The current study sought to determine the effects of sharing economy business model on customer value in Nairobi, with special reference to Uber. Specific objectives were; to investigate the effect of collaborative lifestyle on customer value in Nairobi, to establish the effect of marketplace automated platform on customer value in Nairobi, to assess the effect of access-based platfo...
ABSTRACT The study offers important guidelines to companies implementing an ERP system and develops a coherent conceptual framework that thoroughly investigates the determinants of the effective implementation of an ERP system, thus, broadening the understanding on the issue. The main objective of the study was to assess the determinants of Enterprise Resource Planning (ERP) implementation by Small and Medium Enterprises (SMEs) which are listed as top 100 SMEs in 2017 by KPMG and Nation Medi...
ABSTRACT Growth of gambling in Kenya has been fuelled largely by increasing societal acceptance of gambling as a form of recreation and by the promise of significant economic benefits and tax revenues for the regions in which gambling is done. This study sought to investigate factors influencing growth of gambling activities in Kenya. In conducting the research, descriptive and correlational research designs were adopted. Qualitative and quantitative data was collected using questionnaires a...
ABSTRACT The wine industry in Kenya has been growing rapidly as a result of economic growth, technology advancement, high per capita wine consumption, improved quality, and globalization of markets. However, such rapid growth and development comes with increased scrutiny and regulation from internal and external stakeholders. The stakeholders in the wine industry in Kenya are continually evolving given the ever-changing consumer buying behaviour, economic, political, legal, technological and...
ABSTRACT The study provides an exploratory insight into the factors that globally influence the development of franchising but more specifically, the study explores the determinants of successful franchising development among Small and Medium Enterprises both at the global level and in Kenya. The determinants were organized along four (4) key themes: External environmental specific determinants such as political, legal and economic factors and internal environmental specific factors such as ...
ABSTRACT Entrepreneurship is considered to be a key economic driver in Kenya, employing up to 80 percent of her workforce. Entrepreneurs operate in a dynamic business environment that constantly demands them to equip themselves with new skills. Some of the efforts towards sustaining entrepreneurship are geared towards stimulating entrepreneurs through training programs that focus on start-ups and other specific needs of growing businesses. The purpose of this study was to explore the factors...
ABSTRACT Kenya has had shortage of healthcare workers since independence, but this picture is worse in the hardship areas as majority of these workers tend to concentrate in urban areas. The Constitution of Kenya 2010 devolved management of health workers to the 47 counties. The aim of this study was to find out the effect of devolution on number of healthcare workers in a typical hardship area, with major focus on doctors, nurses, clinical officers and specialists in Wajir County. The speci...
ABSTRACT Internal control is a fundamental component of good corporate governance. It ensures efficiency, effectiveness, reliability and compliance matters are adhered to. The problem stated in this study is that with increased financial scandals in some quoted organizations, financial performance is declining and hence it is worth investigating the role of staff perception on the relationship between internal controls and firm performance plays. The target population of the study was financ...
ABSTRACT The containerized shipping industry, the backbone of the global economy, is classified as a service sector as its demand is derived from trade. Global financial trends have rendered cost minimization efforts, and global alliances ineffective in ensuring sustainability of profits for container carriers. The ability of container carriers to determine customers’ needs and deliver quality services that exceed their expectations is key to a sustainable competitive advantage and profita...
ABSTRACT The main purpose of the study was to establish the factors influencing the reporting patient safety incidents at Gertrude's Children hospital. The study employed a descriptive mixed method with both quantitative and qualitative study design. Fifty two nurses from the inpatient units participated in this study. A standard checklist extracted from Q-pulse, a structured questionnaire and in depth interviews guides were used for data collection. Statistical package of social science...
ABSTRACT Classical economic theory has for quite some time now assumed that the customer is a very logical thinker who makes purchasing decisions while being influenced by rationality. This is to mean that core product perspective, are seen to be the main tenets that inform consumer decision making bearing in mind the fact that tangible product qualities influence the purchasing decisions of a consumer. Use of data and analytics helps the organizations understand the customers more for examp...
ABSTRACT The attainment of universal health coverage is a top global priority as advanced by WHO and member countries, including Kenya. Social health insurance schemes, like the Health Insurance Subsidy for the Poor serve as one of the means to achieve the UHC challenges of access to care, equity and affordability of services. The purpose of this study was to assess effectiveness of such SHI programmes in improving satisfaction, access and utilization of healthcare among the beneficiaries in...
ABSTRACT According to the World Health Organization, approximately 15% of the global population have some form of disability and are more likely to be unemployed compared to the general population. In Kenya, there is limited data on the number of persons with disabilities (PWDs) and like most developing countries PWDs experience low levels of employment and are more likely to be discriminated against getting paid employment. It is evident that Employers’ policies and practices play a criti...