ABSTRACT The study concentrated on the role of customer care on the performance of the microfinance institutions, a case study of Pride Microfinance Limited Kabalagala Branch. And the Objectives of the study was including, to determine the impact of employees training, how to examine employee’s behavior towards the customers, in providing customer care services well, such services include, compatibility, efficiency, reliability, and all these improves performance and examine if high pay th...
ABSTRACT The purpose of the study was to assess the contribution of microfinance services on the growth of small scale businesses and the objectives were to establish the percentage growth of small scale businesses, to ascertain the services and products rendered by small scale businesses after accessing micro credit facilities, to establish the practices employed in paying back the loans and interest rate and to establish the tangible achievements arising from accessing financial services. ...
CHAPTER ONE INTRODUCTION 1.0 Introduction This chapter presents the background of the study; statement of the problem; purpose of the study, specific objectives, research questions, research hypotheses, scope of the study, significance of the study, and the operational definitions of the study. Li Background of the study It is the dream of every country to have an economy that is self-sustaining; with yet in Africa poverty is the heart of its problems especially in sub-Saharan Africa. In U...
ABSTRACT The study sought to establish and understand the effects of accounting concepts on the financial statements. It mainly looked at CPAR Uganda, a non-profit making organization. The researcher utilized both quantitative and qualitative methods for data analysis. Respondents included Financial Managers, Accounts Assistants and other employees of the organization. The findings of the research revealed that Accounting Concepts are used by organizations (CPAR Uganda) in the preparation of...
ABSTRACT Relationship marketing has become a buzzword in academia and industry due to its acclaimed benefits of attracting and retaining customers. The hospitality industry in Ghana is one sector where relationship marketing practices have not been well researched. This study was thus motivated to address this research gap. The main purpose of this study was to examine the relationship between relationship marketing and customer loyalty in the Ghanaian Hospitality (hotel) industry. Specifica...
ABSTRACT Poor credit management and its effect is a contemporary issue, affecting banks adversely. In fact it is the reason why many bank records losses and become bankrupt and distressed. The methodologies employed appropriate sample plan and size as well a data analysis done with regression model as well as simple percentage and chi-square. Base on the information from the respondents and the computations from the annual reports of the banks, it was discovered that poor loan loss provision...
ABSTRACT· Emphasis has been placed on the fact that Capital Market is a catalyst for Economic Development in Nigeria. Actually capital market has been a fulcrum of Nigeria's economic turns. It has contributed to the economic development of Nigeria. Secondly, it has made the spread of investments possible since its inception during the colonial time one of the objectives of this study is to identify the role of the capital market in the economic advancement of Nigeria. Three research question...
ABSTRACT The issue of bank distress has become a disturbing one in Nigeria. 1he effective performance of a developing economy like ours depends largely on the efficiency of the banking sector. Given the consequences of bank distress, the problem has become a major source of concern to the government, the regulators of financial institutions and to the general public. This study assesses the distressing phenomenon, and the extent of distress in the banking sector and at the same time analyses...
ABSTRACT This study evaluates the influence of mandatory adoption of IFRS and corporate governance (CG) mechanisms such as board size, audit committee effectiveness, board independence and ownership structure on audit report lag (ARL). Additionally, it examines the lagged effect of these CG mechanisms on ARL. The study employs a sample of firms listed on the Ghana Stock Exchange from 2003 – 2014 which resulted in 168 firm-year observations. The panel-corrected standard errors regression m...
Abstract The purpose of the study was to establish the relationship perceived risk, trust, perceived ease of use, perceived usefulness, and internet banking adoption. The study adopted a cross sectional design which was quantitative and qualitative in nature. It involved descriptive and analytical research designs. The study sample comprised of 384 bank customers in the Kampala, who were selected through simple random sampling. The data was tested for reliability, analyzed using SPSS and res...
TABLE OF CONTENTS DECLARATION ............................................................................................ i APPROVAL. ............. : ................................................................................... ii DEDICATION ............................................................................................. iii ACKNOWLEDGEMENT ................................................................................ iv TABLE OF CONTENTS ...................................
TABLE OF CONTENTS CHAPTER ONE Pages Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... . . . . . . . . . .. m Dedication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
TABLE OF CONTENTS. Declaration .................................................................................... i Dedication .................................................................................... ii Acknowledgement ......................................................................... .iii approval.................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . ......... .iv Table of content ...............
TABLE OF CONTENTS I>ECLA~TION .......................................................................................... i AJ>J>~O,AL ............................................................................................... ii I>EI>ICATION .......................................................................................... iii ACKNOWLEI>GEMENTS ............................................................................ iv CIIAI'TE~ ONE ...............................................
TABLE OF CONTENTS DECLARATION ............................................................................................................................. i APPROVAL ................................................................................................................................... ii DEDICATION ............................................................................................................................... iii ACKNOWLEDGEMENT .......................................