With the banking innovation of the technology of e-banking to enhance banking products and service, numerous studies have been done focusing on its efficiency and profitability. However, its effect on customer service quality is still misunderstood. It is accepted for a fact that delivery of service in banking can be said to be efficient only when the underlying operations are equally efficient. And such confidence in efficiency can only arise in as far as the user‟s experience for the...
The design of competitive intelligence, as a process that monitors all elements of the external environment of an organization is still recent. Commercial banks have thus resulted in making use of various competitive intelligence aspects to ensure profitability. The main objective of the study was to investigate the relationship between competitive intelligence practices and performance of commercial banks in Kenya. The specific objectives were to establish how product intelligence practices,...
Interest rate exposure represents one of the key forms of financial risk faced by banks. It has given rise to an extensive body of research, mainly focused on the estimation of sensitivity of bank stock returns to changes in interest rates. However, the analysis of the sources of bank interest rate risk has received much less attention in the literature. Studies that empirically investigate the determinants of bank interest rate exposure have traditionally used asset-liability maturity or dur...
ABSTRACT Change management play a vital role in improving performance of institutions. The church as one such institution charged with maintaining the moral standards of the society, may be becoming unpopular, especially among the youth who are the future generation to ensure its continuity. This was mainly because some churches might have not broken away from outdated thinking to embrace modernity and inevitable changes in this fast developing society. Dismal performance of the church in ch...
The success of an organization greatly relies on the performance of its employees. Finding the possible and effective ways to encourage people to exert extra effort beyond what is normally required among the employers and business researchers. It is believed that an employee’s behaviour is influenced by the different types of incentives. Therefore, for the purpose of rewarding as well as recognizing greater performance, incentives are key tools in regard to employee motivation. One of the w...
Abstract Education is one of the core elements that contribute to the holistic development of a person. Higher education further develops a person’s knowledge, skill and character by going through a learning process. Higher education is becoming more competitive in recent years due to individuals need to empower themselves, harsh economy, tight measures of getting employment and reductions in government funding and higher student fees. As the nature of the environment grows more competiti...
The purpose of this study is to assess the effect of employee discipline on performance in parastatals in Kenya with a specific focus on the Kenya Revenue Authority. The objectives of this study are to determine the influence of organizational policies on performance in Kenya Revenue Authority, assess the influence of leadership styles on performance in Kenya Revenue Authority, deduce the effect of team work on performance in Kenya Revenue Authority, determine the effect of employee relation...
The study examined the factors affecting the effectiveness of strategic planning in the public primary teachers' training colleges in Kenya. Specifically, the study sought, to establish the extent of adoption of formal strategic planning in the public primary teachers' training colleges in Kenya, to investigate the effect of performance contracting on strategic planning effectiveness in the public primary teachers' training colleges in Kenya, to examine the extent to which monitoring and...
Electronic commerce (e-commerce) offers considerable exploitable potential for micro, small, and medium enterprises (MSMEs). The innovation presents vast opportunities for business organisations to infuse efficiencies in their operations and processes in order to serve their customers more efficiently, enter new markets, and rationalise their business processes. Despite the potential, however, there is evidence of slow uptake of e-commerce by MSMEs in developing countries including Kenya. Fai...
Over the past two decades, the term 'entrepreneurship' has received ever-increasing levels of media and government attention. The primary reason for such attention is the well-documented evidence of the positive relationship between entrepreneurship and economic growth. It has therefore been in the best interests of a nation's economy for governments to engender an entrepreneurial culture that advances the development of indigenous enterprise, and the promotion of individual 'entrepreneu...
Small and Medium Enterprises (SMEs) in Kenya have not performed creditably well and hence have not played the expected vital and vibrant role in the economic growth and development of Kenyan economy. This situation has been of great concern to the government, citizenry, operators, practitioners and the organized private sector groups especially because many of the SMEs owners are faced with unpredictable operating environment which presents many entrepreneurs with a challenge of both growing ...
Adoption of integrated financial management and information system (IFMIS) is for effective management and sourcing procedures within the government, and it is meant for streamlining the financial processes and provision of standard, real-time and accurate financial statements. IFMIS aims at cutting down cost of operations, corruption and fraudulent activities and increase transparency and accountability within government ministries and agencies. But the challenges associated with financial m...
Abstract Total quality management describes a philosophy of management that aims at exceeding the current as well as future stakeholder expectations through continuously improving process, goods, and services. However, even though total quality management enhances employee performance, many public organizations and more specifically Kenyatta National Hospital is experiencing deteriorating performance of the employees due to internal and external issues. Therefore, this study’s main objecti...
ABSTRACT Over the past decade Project Management has acquired much significance and is gaining popularity in many organizations. According to modern business environment the feature that sets apart an organization and determines its success or failure, is basically its capability to suit its business process to new and innovative methods faster than the competition. A lot of organizations internationally and locally have adopted Enterprise resource planning (ERP) implementation as a major bu...
Companies now face more challenges as the turbulence in the environment continues. Getting and maintaining loyal customers for higher organizational performance is critical for survival and growth. This study aimed at identifying the effect of the customer relationship marketing on organizational performance in the crop protection industry, with a case study of RealIPM Company. There have been prices adjustments due to competition, promotional material and rebranding and all this efforts...