ABSTRACT The study intended to establish the relationship between customer satisfaction and performance of commercial banks. The study used descriptive correlation design using a self made questionnaire; data was collected to answer for your specific questions on 1- profile of respondents 2- to level of customer satisfaction 3- level of performance of commercial bank 4- Relationship between customer satisfaction and performance of commercial banks. Data analysis using frequencies percentage m...
ABSTRACT This study was conducted to analyze the reasons behind low implementation levels of the planned projects in Uganda. The researcher selected Bushenyi- lshaka Municipality as the case study. The purpose for carrying out this study was to find out whether Participatory planning approach has any impact on project implementation and development. The study also looked at how the challenges of participatory planning and project implementation may be mitigated. The researcher carried out the...
ABSTRACT this study was carried out to determine training and employee performance of selected nongovernmental organizations in Galkio Somalia, the study was guided by four objectives: to determine the demographic characteristics of the respondents, to find out the level of training in selected nongovernmental organizations, to determine the level of employee performance in selected nongovernmental organizations and to establish the relationship between training and employee performance in se...
ABSTRACT This study carried out an investigation on the role of public sector administration on community service provision in Mogadishu, Somalia. The objectives of the study were 1) to explore the process of public sector administration in Mogadishu, Somalia 2) to examine the success of community service provision in Mogadishu, Somalia and 3) to establish the relationship between public sector administration and community service provision in Mogadishu, Somalia. The study employed descriptiv...
ABSTRACT The study is about Decentralization and service delivery Somaliland, The study examined the relationship between Decentralization and service delivery in Somaliland. The specific objectives of the study were to clarify the impact of decentralization on service deh’~ery in Somaliland, evaluate whether the elected local councilors are serving to the Public better than the previous nominated District commissioner, and the third objective was to identify whether local councilors are re...
ABSTRACT Corruption in Nairobi city council has been in recent years escalating to unacceptable levels. All the way from the bottom of the grid to the top the city council is suffering from serious corrupt actions that have left the council lacking in the delivery of services. Poor remunerations among council workers have been seen as one of the major causes of corruption. This study is aimed at investigating how low income among council workers affects corruption levels. Remunerations of cou...
ABSTRACT The study focused on the relationship between conflict management approaches and striking in Uganda with specific reference to selected secondary schools in Mbarara Municipality-Mbarara district. The objectives of the study included; an establishment of the influence of administrative responses on striking, identification of the influence of school committees on striking, ascertaining whether staffing influences striking and establishing the influence of institutional responses to th...
ABSTRACT The principle aim of this study was to evaluate the effectiveness of credit management policy and loan recovery in Pride Microfinance (MDI) Ltd. In achieving this, the study investigated the profile the respondents; determined the extent of credit management and the level of loan recovery in Pride Microfinance Ltd; lastly, the study established the relationship between credit management and loan recovery. In pursuance of the above objectives, the study was based on information gather...
ABSTRACT The study analyzed “Financial Audit and Local Government Administration in District Gabiley Somaliland”. The research study was guided with the following predetermined objectives: To explore the extent of financial auditors targeting the local government administration to examine the extent of local government administrations in the development of Gabiley Somaliland to find out if there is a significance relationship between extent of financial auditing and local government admin...
ABSTRACT The study was cond 1 :cted to establish the necessary link between participatory planning and sustainable develo;1rnent in local governments of Uganda with specific focus on K.asese Municipal council. -~-;ie study was guided by three objectives including; establishing the level of participatory plarnii.,g towards sustainable development in K.asese Municipal council, to establish the challt,11,cs affecting full achievement of planning approaches towards sustainable development in Ka:;...
ABSTRACT The main purpose of this study was to assess the practice of decentralized and educational service delivery in Bandir Region Somalia and thereby identify the strengths and weaknesses so as to provide alternative recommendations to the identified problems. A descriptive survey method was employed to carry out the study. Questionnaire was the main data gathering instrument while documents were also employed. The collected data were analyzed quantitatively by using descriptive statistic...
Abstract The study aimed at establishing the effects of community participation on peace building in Mogadishu, Somalia. Peace building efforts are increasingly failing in conflict infested areas, due to non-involvement of interested and non-interested communities. The purpose of this study was to assess the effects of community participation on peace building in Mogadishu, Somalia. The research was guided by three objectives that included; establishing the role of community participation in ...
ABSTRACT The purpose of the study was to; test the hypothesis of no significant relationship between secondary education and Girl- Child performance; validate the two theories of Perceptual- Cognitive and Reinforcement; generate new information and knowledge on efficiency of secondary education and Girl-Child performance. Finally create linkage between the existing literature reviewed and study findings. The following were the study objectives; (1) identify the social demographic characterist...
ABSTRACT The study investigated Civil war and the issues of unemployment in Mogadishu Somalia. The objectives of the study were to find out the strategies which the Somali Government used to establish employment opportunities. The research design was descriptive correlation quantitative design and existing literature was used. Data was collected from primary and secondary instrument of the research was questionnaire, to collect primary data from sample size of 171 respondents out of populatio...
TABLE OF CONTENTS Preliminaries Declaration A Declaration Dedication Acknowledgment Abstract Table of Contents Chapters B One THE PROBLEM AND ITS SCOPE Two Three Introduction/Background Information Statement of the Problem Purpose of the Study Research Objectives Research Questions Scope of the Study Significance of the Study Operational Definitions of Key Terms LITERATURE REVIEW Theoretical Review Conceptual Framework Local Governance Public Education service delivery Related Studies Researc...