ABSTRACT This research work is to examine “Evaluation of Customer Service and relationship marketing in the banking industry with reference to first Bank Nig. Ltd Enugu was carried out to evaluate the relationship marketing of banking industry in Enugu metropolis. This study has the following objectives: To find out whether the practice of customer relationship marketing by first bank Nigeria Ltd increases customers patronage of their services. To find out whether customer relationship ma...
1.0 INTRODUCTION 1.1BACKGROUND OF THE STUDY Industrial development involves development of a technical arrangement that moves on economy from the traditional method of production to a more complex system of mass manufacturing of verity of goods of services involving technology and management techniques. Industrialization tends to propel growth adequate the achievement of structural transformation and diversification of economy. It enable a country to utilize it’s factor endowment and...
ABSTRACT Communities development is structural and organizational transformation of the community. It is a progress towards a complex welfare goal, such as reduction of poverty, employment and bridges of inequality gap. This is achieved by both individuals, groups, organizations and government. In this research work, attempt is made to access communities development from the stand point of organization that is entrepreneurship ability. It is focused on determining the degree of relationship b...
ABSTRACT This research work was undertaken to find the expected impact of OMO are the reduction of unemployment associated with price level stability. The prospect of Omo was also to find whether or not the production omo reduce inflationary rate, economic growth and others such as exchange rate stability and balance of payment equilibrium. To guide this study, four questions a review of literature was evolved to broaden the research knowledge on what others have already done in the monet...
ABSTRACT The importance of banking industry to every economy cannot be ignored. Bank is a place where all financial transaction of an economy impinges on. On the other hand, the impact of computers in alleviating some of the problems encountered by banks cannot be over-emphasized. Computer is seen as the most needed tools of improving banking transaction has not been well adopted by all banks in the Nigerian economy. Some banks see it as a means of upgrading their chequering up, transact...
INTRODUCTION 1.1BACKGROUND OF THE STUDY One problem of management is planning but planning is useless if it is not implemented. The success of any plan is based on adequate control and monitoring of the achieve the requirement objectives. However, this is a research on the implication of accounting as an internal control mechanism in Enugu State Ministries. Accounting is defined as the art of recording and giving result of business transaction to the client. It is a medium of communication, p...
ABSTRACT This research work was aimed at determining the extent to which the role of management information system will improve customer services in United Bank for Africa (UBA) Plc with much emphasis on the impact of computerization of its operations. A structured questionnaire made up of a little combination of dictatorship and open ended questions was developed and distributed to a total number of 97 employees comprising of both make and female employees of United Bank for Africa No 10 S...
INTRODUCTION Some organizations have failed woefully due to neglect in the use of accounting information in its decision making process. Managers, therefore should rely more on accounting information in its decision making process since decision making skill is “the key “ to successful planning in an organization. The statement of accounting standard No. 2 issued by the Nigerian accounting standard Board defines Accounting Information as “the data that are found in financial statement...
ABSTRACT The accountants the business and the economy are inseparable. They are mostly needed in resolving various conflicting investment decision, initiating and co-ordinating meaning of economic development and growth. In Nigeria, this function has largely been restricted to the reporting role, book-keeping accounting and auditing. This research project is thus a search part for what the role of the accountant, has been and what it should be in enhancing economic development in the area of...
1.0INTRODUCTION The need to develop micro economic activities that could enhance self-reliance as a strategy for reducing poverty becomes so pronounced that the three arms of government (Federal, state and local government) come up with various initiatives. Among these were programs and policies that aimed at: -Stimulating economics growth through the engagement, of semi-skilled and unskilled labour in production activities -Immediate reduction of social vices and tension in the society by ...
ABSTRACT The study was done to ascertain the role of commercial banks in financing small-scale agriculture in selected areas of enugu agricultural zone. The aim was to determine the extent to which commercial banks have given out loans for small scale agriculture in comparison with other source of credit, and to look into the problem faced by both the small holder farmers and the banks as regard credit flow to farmers. The problems of loans repayment and reasons for loan default were...
ABSTRACT This story was aimed at finding out how Anambra Motor Manufacturing company Emene-Enugu undertakes its financial planning and control measures to meet its set objectives. Financial planning and control is very vital tool that helps management of an organization to achieve efficiency in its organization if the managers were able to work towards achieving its objectives. Very often management are faced with the problems of making good financial plans when a financial plan has bee...
ABSTRACT This study is a research into the study of the management of void transport in Nigeria (a case study of abc transport company ltd, Enugu. The purpose of the study is to unravel the modus operandi ie the management strategy adopted by the transport companies to off set the problems of in effectiveness and inefficiency with which most transport companies are characterized. It show case the strategy applied by the company to season this workers for better performance in the transpor...
ABSTRACT This study is an attempt to examine the effectiveness of the Institute of Chartered Accountant of Nigeria (ICAN) as an Agency of Continuing Education. This is with a view to determining whether it can be concluded that the Institute of Chartered Accountant of Nigeria (ICAN) is an agency for continuing education. This is to show what Institute of Chartered Accountant of Nigeria is all about and its effectiveness as an agency for continuing education. This is because the recognitio...
ABSTRACT Over the years, there has been a high rate of business failure in both private and public sector . analysis and the review of the problem has shown that the provision of capital and technology alone cannot avert the situation. The situation can be change through a communal living. Establishment of co-operative society and there stay under the umbrella might contribute more to the efficient and effective management. This research project was done to determine the impact of co-oper...