ABSTRACT This study, has intended to investigate the relationship between employees’ perceptions on customer services and customers’ loyalty: A case study of Malaika hotel. A cross sectional research design and explanatory design was adopted; a sample size of 138 respondents was obtained through a purposive and systematic random sampling. The study has used quantitative method for data analysis. Statistical Package of Social Sciences (SPSS) version23 was used to analyze the data. Finding...
ABSTRACT The study focused on the assessment of strategies for effective human resources training and utilization in the Nigerian public organization. As a strategic as well as operational activity of the human resources management that has been for long denied adequate attention, the researcher used four specific objectives to capture the over all objective of the study. The relevance of the study lies on the fact that it among other things explored the areas of strength and weaknesses in t...
ABSTRACT This study assessed the impact of decentralization reforms on health service delivery in the local government authorities in Tanzania. The study specifically assessed the community perceptions on the role of decentralization reforms, the influence of decentralization reforms on improved quality, access and delivery of health care services and finally identified and analyzed major challenges in the implementation of decentralization reforms in Tanzania. Karagwe District was the case ...
ABSTRACT This study used a 2x2x2 factorial design to examine framing, certainty and gender effects on security strategy decision. One hundred and twenty (60 male, 60 female) first year students of psychology, University of Nigeria, Nsukka, whose ages ranged from 16-29 years (M = 20.35 years, SD =2.85 years) participated in the study. Framing was varied into positive and negative framing conditions certainty was varied into certainty and uncertainty conditions, while gender was categorized in...
ABSTRACT This study was conducted in Moshi District Council. The main objective of the study was to investigate how decentralization has influenced secondary schools teachers‟ management. The study was guided by four specific objectives to which decentralization has affected secondary school teachers management in Moshi District council; to examine to what extent Moshi District Council officers affected teachers‟ management under decentralization appropriately, to investigate how the adm...
ABSTRACT This study investigated the interface between neoliberal reform and food security in Ebonyi State, between 1999 and 2013. While observing that agriculture had in the past contributed to both national and state prosperity and food security, the study also noted sharp decline in the performance which coincided with the Nigeria’s implementation of neoliberal policies under civil rule in 1999. Most of the policies targeted the agricultural sector, include: deregulation of agricultural...
ABSTRACT The study focused on examining the implementation of administrative decentralization in Mbozi District Council, Tanzania. The specific objectives of the study were to examine the components of Administrative decentralization in Tanzania, to examine how Mbozi District Council implement decentralization particularly Human resource management component, to examine the influence of administrative decentralization in the performance of the Council and to examine challenges for effective...
ABSTRACT The study investigated HIV/AIDS status, locus of control and religious affiliation as factors in death anxiety among three hundred and ninety (390) adults in Nsukka Local Government Area. It was hypothesized that HIV/AIDS status, locus of control and religious affiliation will not be a significant factor in death anxiety among adults in Nsukka Local Government Area. Three instruments were used for data collation in this study: The Death anxiety scale, Locus of control of behav...
ABSTRACT The study was conducted at Dodoma Urban Water Supply and Sanitation Authority which is located in Dodoma Region. The study attempts to examine the influence of sociocultural environment on OPRAS, a case study of DUWASA. A sample of 70 plus 9 key informants were included in the study which implicated both management staff and the floor workers from each department. Questionnaire, interviews and documentation were used to collect data. Questionnaires were given to ordinary employees w...
ABSTRACT Financial inclusion is a sector that is currently drawing attention of many scholars. The study was conducted in two districts of Dodoma region in Tanzania namely Kongwa and Chamwino. A total number of 314 respondents were involved. Exploratory and descriptive research design were employed and two data collection tools namely questionnaires and interview guide were used. Resultsrevealed that most of people have an understanding on financial inclusion and also these services are sign...
ABSTRACT The research was necessitated by the need to examine the challenges of staff recruitment, selection and placement in Public sector establishments in Nigeria. Based on this, the researcher went into investigation with a view to discovering the effects of political and sociological factors on recruitment; their effects on effective service delivery; and to determine the remedial measures to ensure effective and efficient service delivery in the Institutions of higher learning. Three h...
ABSTRACT This study assessed the impact of gender roles on land pollution in Artisanal and Small Scale Mining at Buhemba in Butiama district, Mara region. Specifically, the study assessed the miner’s knowledge, attitude and practices on land pollution, explored gender roles basing on female and male roles in ASM. Also the study assessed the contribution of gender roles on land pollution as a result of ASM activities in Buhemba small scale gold mine area. Different data collection methods w...
ABSTRACT In Nigeria, health insurance is not a commonly purchased financial instrument. Recently debates have revolved around extending health insurance coverage to a wider range of the population, via compulsory insurance scheme. However, the debate rarely considers the competing demands placed on the family budget. In this work, we examined the factors that will increase the benefits of those that have health insurance cover in the formal sector and the factors that will influence th...
ABSTRACT The study investigated personality and social support as predictors of life satisfaction among a population of 601 staff of Nigerian Prisons, Enugu State. Data were collected using Life Satisfaction Index-Short Form (Barrette & Murk, 2009), Big Five Inventory (John, Donahue & Kentle, 1991) and Multidimensional Scale of Perceived Social Support (Zimet, Dahlem, Zimet & Farley, 1988). Multiple regression analysis was used to test the significance of the hypotheses. The result of the st...
Abstract The study, "The Effects of Multiple Taxation on Small-Scale Enterprises in Ebonyi State" focused on finding the changes in the operations of Small-Scale Enterprises prompted by imposition of multiple taxation. It also looked at the impact of multiple taxation on investment decision of SSEs operators. Descriptive statistics was used go study the data collected for this work through a well-structured questionnaire. The Godman's and Kruskal's Gamma, a non-parametric measures of associat...