ABSTRACT The purpose of the research is to determine the impact of Technology Based Self-Service Banking (TBSSB) on customers’ satisfaction in the Nigerian Banking Sector. Focus is given to five selected banks within Yola metropolis, in Adamawa state. The research determines the degree of impact of speed of delivery, convenience, efficiency, reliability & security as well as their influence on customer satisfaction. In this context, the speed of delivery, convenience, efficiency, reliabilit...
ABSTRACT” The study investigated the use of electronic resources by graduate students of the University of Ghana to find students awareness of electronic resources in the university library, “frequency of use of these resources and challenges” associated with the use of these resources. A survey methodology was employed for the study with a population of 302 Regular “MBA” students from the University of Ghana Business School. A sample size of 100 was used and the .Convenient Samplin...
ABSTRACT The petroleum industry is one of the essential industries globally. State participation and vertical integration are some of the most prevailing phenomena in the industry. This study sought to assess the impact of ownership and vertical integration on the performance of petroleum firms. Petroleum firms were categorized into four different clusters, based on ownership types, comprising fully private, minority state owned, majority state owned and fully state owned for the assessment o...
ABSTRACT This study seeks to investigate the accessibility of academic library services to distance learners, with specific reference to University of Ghana Library System (UGLS). The general objective of the study is to assess the level of awareness and accessibility of library services to distance students. A survey was conducted and one hundred and thirty eight (138) Level 400 distance learning students in the Accra Learning Centre together with University librarian of the University of Gh...
ABSTRACT The purpose of this study is to explore how the use of digital technology has impacted value creation in the music industry with focus on the Christian Music Industry of Ghana. This research argues that notwithstanding the universality of digital technologies in most human activities in recent years, there is still paucity in research in the area of the impact of digital technologies in the Christian Music Industry. Moreover, it was also revealed that very scarce research has been ...
ABSTRACT Integrating technology into the educational sector is progressively influenced by different multicultural settings across the world. Accordingly, this research employed a modified Unified Theory of Acceptance and Use of Technology (UTAUT) to investigate how culture directly affects the acceptance of ICT in education. This study focused on the Hausa-Fulani cultural group in Jimeta-Yola, questionnaires were administered to gather data (quantitative approach) which was analysed using sm...
ABSTRACT Electronic Learning (e-learning) – the use of ICT to support learning – has become paramount in the growth of universities worldwide. Universities are now including e-learning modules in their curricula to support and in some cases replace the face-to-face educational methods. This has spurred a lot of studies into e-learning adoption in higher learning institutions. However, studies looking at e-learning adoption from a multi-stakeholder perspective are quite missing in literatu...
ABSTRACT This study seeks to understand affordances and constraints of seaport smart service systems in a developing country context. Smart service systems refer to configurations of smart technologies, people and processes to co-create value for stakeholders. Examples of smart service systems discussed in information systems literature are smart homes, smart cities, smart health, and smart energy. While traditional service systems relied on people and physical processes, smart service system...
ABSTRACT The purpose of this research is to examine the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation and price value on consumers’ behavioural intention to adopt mobile money in Ghana. Studies on mobile money in developing countries have so far focused more on issues relating to adoption, use, deployment and diffusion. The most dominant among these areas is studies on adoption. However, there still remain salient facto...
ABSTRACT The rate of maternal mortality in the recent time is so alarming due to weak health systems, poor doctor-patient relationship, and non-existence of e-health management system to efficiently maintain, handle the patient’s record and schedule appointments for pregnant women from the first to last trimester which will reduce unnecessary waiting line that causes stress to both the patient and doctors. This study aims at facilitating the maternal care delivery at Federal Medical Center,...
ABSTRACT The purpose of this study is to understand the effects of power on the selection and implementation of enterprise systems (ES). Literature available on the enterprise systems research dealt more with ES implementation, critical success factors (CSF) for selection, implementation and post implementation management. Good number of studies also focused on ES selection. Very few studies combine selection and implementation in a single study. Though some IS researchers examine power and i...
ABSTRACT The rapid advances in digital technologies have led to the rising need for the development of strategies to harness its potential, especially in the field of Information Systems. Despite this growing importance, there is still a fuzzy understanding of what constitutes a comprehensive Digital Business Strategy (DBS) which encompasses the dominant dimensions of strategic actions in the digital economy. It is worthwhile to note that the digital business strategy transcends one functiona...
ABSTRACT In this day and age the process of buying and selling of commodities are usually done not physically but virtually, with the current situation that the world is in at the moment the process of going to the market to buy groceries is a major risk to both the seller and the buyer. But not only that, some people are often skeptical when buying things of that sort (i.e., groceries) in a supermarket where the guidelines of the novel- Covid19 are followed, they then to feel safer and more ...
ABSTRACT Application of IT in institutions of higher learning has become unavoidable and remains constantly increasing. Many institutions are investing heavily in IT in order to stay competitive. Studies have however shown that majority of these investments do no deliver value. The higher education sector is believed to be one of the sectors with high IT investment wastage. It is for this reason the concept of IT-Business alignment which involves finding harmony between IT, and business strat...
ABSTRACT Blockchain technology is emerging and it is seen as the new way to support the needs of individuals and organizations. The blockchain is a distributed public ledger that records information about transactions onto a block which is accessed by all nodes on the network, and the block cannot be altered by any node. It ensures trust and transparency. Literature in the field of Blockchain is very scarce in developing economies in relation to its firm-level adoption and implementation rega...