Abstract Despite the efforts of the medical society and health staff alongside the advancements in medical technologies, patients’ dissatisfaction and complaints remain a norm rather than an exception in Kenya today. Effective training programs create desired knowledge, skills, attitudes and abilities of the employees to perform well on the job and impact employee motivation and commitment. The purpose of this study was to assess the effect of in-service training and service delivery in pu...
Abstract Control System is a critical human resource management function intended to align employee effort to organizational goals. A well designed and implemented Control System has the potential of helping managers improve performance of employees. The study examined the effect of Control System on performance Metric of the Teachers Service Commission staff in Nairobi, Kenya. Components of Control System studied were participation of employees, facilitation, measurement process and feedbac...
Abstract Human resource audit (HRA) is responsible for identifying human resource problems that affect the human resource functions of an organization and improve organizational performance. Effectiveness of a HRA in the public sector needs to be investigated because the audits are always done but there is still evidence of underperformance, strikes and complaints in most sectors. Human resource audit is an annual and costly activity carried out in forty seven counties in Kenya and its effec...
Abstract Intrinsic motivation occurs when people engage in an activity such as a hobby without external incentives. Social and educational psychologists have studied this form of motivation since the early 1970’s. Research has found that it is usually associated with high achievement and enjoyment by employees. Research has shown that increased workforce motivation contributes to increased productivity and innovation, creative problem solving, reduced turnover and decreased absenteeism. Ho...
Abstract/Overview The low enrolment of female students in science related courses in tertiary institutions in Kenya has been in the public domain for some time and it is of concern to education policy makers. Women’s equal enrolment with their male counterparts in science related courses is key to drive Kenya’s Vision 2030. This initiative aimed at making the country a newly industrializing middle income country by providing high quality life for all its citizens. The purpose of the s...
Abstract/Overview Purpose: The study sought to investigate skills competitiveness as a determinant for the demand for technical and vocational training among the youth in Kajiado County. Methodology: The study used a mixed method design of both qualitative and quantitative methods for the purposes of triangulation. Quantitative and qualitative forms of data were linked for three reasons: First, for confirming or corroborating each other via triangulation; second, for elaborating or develo...
Abstract/Overview This article reports on findings from a quantitative research study on recruitment of teachers in Kenya’s secondary schools. Purpose: To identify issues and challenges facing school-based recruitment of secondary school teachers. Method: The study adopted a quantitative survey involving 81 secondary principals, selected purposively. Data was collected using a questionnaire (open and closed-ended, rating scale items). Data was analysed using SPSS resulting in descriptiv...
Abstract/Overview The aim of the study was to investigate Strategies for adjustment to Loss and Grief among orphaned Kenyan secondary school students. The study was informed by Kübler-Ross Cycle model of loss and grief. Qualitative method research approach was used and with it, concurrent triangulation design was adopted. The target population consisted of 47 schools, 20 focus group discussion students, 10 personal interviews and 1,245 Form three orphaned students from public secondary s...
Abstract/Overview The purpose of the study was to determine the influence of emotional progression factors on adjustment to Loss and Grief on orphaned Kenyan secondary school students. The study was informed by Erikson’s Psychosocial Theory of Human Development. Mixed method research approach was used and with it, concurrent triangulation design was adopted. The target population consisted of 47 schools, 20 focus group discussion students, 10 personal interviews and 1,245 Form 3 orphane...
Abstract/Overview The purpose of the study was to identify alternative corrective measures used by teachers to manage students’ behavior problems in secondary schools. The study was informed by Assertive Discipline Model and Thorndike’s Behavior Modification Theory. Mixed methods research approach was used and with it, concurrent triangulation design was adopted. Target population of the study was composed of 308 teachers from a total number of 34 schools that had 34 Heads of Guidance...
Abstract/Overview There is rich evidence that foreign assistance in the development of economies of Africa is widespread. Africa receives a greater share, at 36%, of total global aid to than any other part of the world. Over the past four decades, aid to Africa has quadrupled from around US$11 billion to US$44 billion, with a net increase of almost US$10 billion during the period 2005-2008 alone. However, the debate on how aid can be effective in Africa’s development is, still ongoing w...
Abstract/Overview The main aim of this study is to examine the effect of service quality dimensions on customer loyalty to the providers of retail banking services. It investigates the relationship between service quality dimensions and customer loyalty. To achieve this purpose, data was collected from a sample of 384 current customers of commercial banks on the five dimensions of service delivery: tangibility, reliability, responsiveness, assurance and empathy. The results indicate that ...
Abstract/Overview The aim of the study was to investigate Gender differences in adjustment to Loss and Grief among orphaned Kenyan secondary school students. The study was informed by Kübler-Ross Cycle model of loss and grief. Mixed method research approach was used and with it, concurrent triangulation design was adopted. The target population consisted of 47 schools, 20 focus group discussion students, 10 personal interviews and 1,245 Form 3orphaned students from public secondary schoo...
Abstract/Overview This study examines the experiences of women academics in relation to factors that motivated them towards academia and challenges experienced while balancing family and career, and highlighting strategies that they have employed to reach their present professional and academic ranks. The study is a contribution to knowledge and the extant literature on women academics’ career experiences which has been under-researched, especially in Kenya. It claims to have made a con...
Abstract/Overview Whether domestically or globally, transport is the movement of people, goods and services from one place to another. It enables trade between people and organizations. Globally, transport is the key necessity for specialization. Domestically, not only is Kenya connected by various categories of transport infrastructure but even by different modes, each competing with the other to get the better of the market. In Kisumu City, for example, there is fierce business competit...