ABSTRACT This study investigated how airlines in Ghana apply service recovery to their operations in serving customers. It explores what internal mechanisms (processes) the airlines have in place to recover service when there is a service failure. The fact that airline service is performed and consumed in real time, is intangible and has the consistent dyadic interaction between its representatives and customers, gives rise to its failure prone nature. This study adopted the qualitative rese...
ABSTRACT The last two decades have witnessed a ‘paradigm shift’ in conservation and natural resource Management away from costly state-centered control towards approaches in which local people play a much more active role. The inefficiency of state control over natural resources use, has partly led to poverty, forest degradation and lack of participation by local actors in resource management. The purpose of this study therefore was to analyse the emergence and development of Community B...
ABSTRACT This study revisits the relationship between external debt and economic growth in Ghana. Using annual data for the period 1986 to 2015, and applying Autoregressive Distributed Lag (ARDL) model and in line with the empirical literature, the study found a statistically significant positive relationship between external debt and economic growth in both the long run and short run for Ghana. The study also revealed that there was adjustment to equilibrium from the short-run. Besides, con...
ABSTRACT The general low academic performance in Senior High schools have been attributed to teachers’ inability to perform their functions well and head teachers’ lack of good leadership among others (Osei, 2006; Akyeampong, 2010; Oduro, Dachi & Fertig, 2008). The study sought to find out how leadership styles of Head teachers in Senior high schools in the Mfantseman municipality influence teacher performance. The instrument used was the questionnaire and responses were indicated on a f...
Abstract They say there is “no business like show business”, but is that true for Ghana? To be exact, can corporate sponsorship help the Ghanaian theatre industry continue to grow? The purpose of this dissertation is to answer that question through interviewing key organisations in the industry as well as companies that have, had or still have sponsored theatre organisations. This paper also aims to understand what companies look for in theatre organisations when looking to sponsor them a...
ABSTRACT The football industry is one of the strongest industries in the world. It is capital intensive but boasts high revenues. Its impact on a nation is politically beneficial, socially beneficial and economically beneficial. The Ghanaian Professional League – Glo Premier League is one that is not living up to its potential. This research seeks to delve into the Glo Premier League and investigate the problems associated with it and that which causes the low stadium attendance at football...
ABSTRACT The aim of the research was to investigate into the buying behavior of fashionable clothing amongst young women in the tertiary institutions. Women are however considered to have a unique self-image and the drivers of fashion in the world (Tamboli, 2008). The theoretical frameworks used for this study were the five-stage model decision process (need recognition or problem recognition, information search, evaluating alternatives, product choice and outcomes) and the major factors that...
Abstract Service quality is a measure of how well the service level delivered by the company matches customer expectations. It is a major predictor of both customer satisfaction and loyalty, and it increases profitability, reduces cost, and leads to higher customer retention for the company. Increased competition in the telecommunications industry coupled with the newly introduced Mobile Number Portability system has made providing superior service quality to customers an imperative different...
EXECUTIVE SUMMARY Tieme Ndo is a social enterprise startup that supplies farm inputs such as fertilizer, improved seeds and weedicides to rural farmers at Nandom in the Upper West Region of Ghana. The startup is committed to boosting crop yields among rural farmers and empowering them to lift themselves out of poverty. Tieme Ndo started operation last year in May but was not able to supply the right kind of fertilizers, seeds and weedicides to farmers at the right time. Thus, leading to low c...
Abstract The use of African fabrics has progressed from a time when they were primarily reserved for traditional and special occasions, to a period where they have become a casual wear staple, both within and outside the African continent. However, there is inadequate literature that comprehensively addresses the question of why African fabrics have generated so much interest especially in Ghana, while the country’s textile industry is declining. This study therefore explains the reasons fo...
Abstract The purpose of this study is to identify the whether there exists a Granger-causing relationship between exchange rate and stock prices. Using the Granger-Causality model as a framework, we employed daily data observations of the Ghana Stock Exchange Composite Index (GSE-CI) and the USD-Cedi exchange rate values across the period 2010 -2018. The data used in the study were obtained from the Bank of Ghana and the Ghana Stock Exchange. Following a Granger-causality test on for causalit...
ABSTRACT Sub-Saharan African(SSA) countries, havehistoricallyrecorded low levels of savings. These countries have also experiencedthe lowesteconomic growth rates around the world. Economists such as Solowidentified a strong positive link between savings and economic growth:Countries that save more grow fastest. Ghana, like other SSA countries isfaced with this problem: levels of savings in Ghana are low with a bulk of savers being educated and from the formal sector of the economy. However th...
ABSTRACT Property management is a concept that deals with the daily management of a real property to add value to it throughout its lifespan. Real property, including buildings, roads, and land, need to be appropriately managed to ensure the developers obtain maximum returns on investment. Roads are a public real property which not only serve as a means of transportation but also serves as a major tool for the development of an economy. This real property will thus need to be managed properly...
ABSTRACT The aim of the study was to investigate the benefits of medical group practice to the private healthcare sector in Ghana. The 51 respondents of the study consisted of doctors, hospital administrators, and the Director of Private Hospital and Maternity Homes Board. The research instruments used was the semi-structured interview guide consisting of open-ended and closeended questions. The non-probability sampling technique was applied to select 10 private hospitals in Accra: 40 doctors...
Executive Summary Pro-Life Multimedia is a youth development NGO located at Awoshie, a suburb of Accra, the capital city of Ghana. The organization was established in 2009 and they organize many social programs to aid the development of the youth at Awoshie. This project was carried out with the main aim of identifying and resolving some key human resources management and operational challenges Pro-Life is facing. A needs assessment was conducted within the premises of Pro-Life, and the most ...