Abstract: Ethiopian Government tries to provide basic service to its citizens. In order to deliver these services there is no doubt of the need of having source of income as a Government. Revenue from tax recognized as a basic source of income for the government. Tax divided in to two main categories, which known as direct and indirect tax. Value Added Tax (VAT) is one type of indirect tax that became the most important and basic source of income for Ethiopia like other most countries. Ethio...
Abstract: The research aims to investigate factors affecting Supply chain performance of wheat flour factory with a special emphasizes on manufacturing of wheat flour in central Oromia, more specifically in Eastern Shewa, Arsi and western Arsi zones. Simple random sampling technique was employed to select 186 sample respondents out of total population of 402 among farmers, traders, and flour factory manager. Survey data was collected from the sample respondents from beginning to end data. Bo...
Abstract: Studies on employee’s performance are important to clearly identify and improve pessimistic views against performance. This study is a cross-sectional quantitative research on assessing the effect of business process reengineering factors on employee performance of Assosa University. Leadership style, cooperative working environment, use of information technology, resistance to change and employee’s perception are the major factors studied. Convenience sampling technique with s...
Abstract: This study investigates some key Performance of Small Scale Enterprises in Dire Dawa City Administration and Its Implication for Promotion to Medium Scale Enterprises.For the sake of achieving the objectives of this study, based upon interviews, questionnaires and both sources of data through which are investigated the problem of small scale enterprises promotion process. The data were analyzed using statistical analysis such as inferential analysis, SPSS version 20 statistical pac...
Abstract: The study specifically assessed the effect of customer relationship management on the Customer satisfaction (the case of Harar Brewery Share Company. The objectives of the study were to examine the effect of customer relationship management on customer satisfaction (The case of Harar Brewery Share Company) this study was used Conveniences sampling technique, 224 sample size has taken from a total population. The statistical population of this study includes employees and Hotels (Cu...
Abstract: This paper investigates assessment on the determinant factors on the performance of micro and small enterprises in Hossana town, in Hadiya zone south nation nationalities and peoples region. The study used survey method using a structured questionnaire which was administered to 125 sample respondents out of 182 micro and small scale enterprises owners/managers in Hossana town. In order to accomplish the objectives of the study, independent variables such as gender, age, education l...
Abstract: The study is titled Factors Affecting Buying Decision for Mobile Phone: The Case of Wachemo University 2008 E.C Graduating Class Student. The purpose of this study was to explore the factors affecting buying decision for mobile phone the case of Wachemo University 2008 graduating students. The study was built upon seven important factors i.e. price, brand image, product features, usability, after sales service, sex and average family income with respect to buying decision. In order...
Abstract: This study was investigated to assess Human Resource Development (HRD) practices and job satisfaction with a general objective of assessing employee’s satisfaction towards to human resources development practices of Haramaya University focusing on the Administrative employees of the university. The study used both primary and secondary data sources. The primary data was collected through questionnaire taking a sample of 220 respondents selected through simple random sampling tech...
Abstract: This study aims at analyzing the dynamics and determinants of group decision making in public organizations, in Harar and DDA. Data were collected from committee members or groups who make decisions either as standing or ad-hoc committee from selected public organizations in Harari and Dire Dawa administrations. A sample of 36 committees was randomly selected and from each committee 3 individuals, a total of 108 respondents were selected again randomly to fill questionnaire. Data w...
Abstract: The study was conducted to investigate the effects of government support on performance of Micro and Small Enterprises at Ambo town. The government is providing various development supports like financial access, training, technological support,working area, creating market linkage, promoting enterprises to increase, potential, profitability and performance of MSEs which have relevant contribution for development of the town. The purpose of study was to identify government supports...
Abstract: The purpose of this study was to conduct the comparative studies on causes of academic staff turnover intentions and its effect on Universities performance of Ambo and Haramaya Universities .The research question were: what are the causes of academic staff turnover?, what are the effects of academic staff turnover on universities performance? And what was the performance of the universities for the last three years?. The study mainly focused on factors such as socio-demographic fac...
Abstract: The purpose of the present study was to measure the effect of service quality on customer satisfaction in selected branches of the commercial Bank of Ethiopia, in Hossana town and also to measure the prevailing association between service quality and customer satisfaction. Samples of 397 customers were selected from three branches of Commercial bank, located in Hossana town. But out of the total 397 respondents, 354 (89%) were responded and included in the study analyses. Stratifie...
Abstract: Service quality delivery and customer satisfaction have tough relationship in hotel industry. One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. This study aims to analyze the service quality delivery and customer satisfaction in hotel industry taking two star rated hotels that found in Dire Dawa. To achieve the stated objectives both primary and secondary data were used. Primary data were taken from 14...
Abstract: Organization has been facing with different environmental dynamics, making it necessary for it to reinvent itself in order to be strategically competitive. One of the channels available for this process is the Business Process Re-engineering. The purpose of the study is to analyze of the effects of BPR on Haramaya University performance. The study used mixed method approach for triangulation purpose. A cross-sectional data was collected at HU during 2018/2019 fiscal year for this s...
Abstract: This study was conducted with the aim of analyzing the factors that influence loan repayment performance of borrowers in Demba-Gofa Woreda of Omo microfinance institution. A total of 330 respondents were involved in this study, of this 314 were borrowers and 16 were managers and credit officers. In order to give due emphasis for the generalization of the study the sample size was determined by using probability confidence method to draw representative samples. Primarily data were c...