TABLE OF CONTENTSpageDeclaration and approval ..................................................................................................................... iAcknowledgement .............................................................................................................................. iiTable of contents •.••••.•••.•.••.•..•••.•.•.•.•.•..•.•.••..•.••.•..••.•.•.••.•..•.•.•..•••.•..••�...
TABLE OF CONTENTSDECLARATION .................................................................................................................. iAPPROVAL ....................................................................................................................... iiDEDICATION ................................................................................................................ , .. iiiACKNOWLEDGEMENT ............................................................................
ABSTRACT This research is about employee relations and staff performance, a case study of Jobenta Medical Care, Kampala Uganda. It focuses on the different concepts of employee relations, its relevance in the organization, staff performance and ways of boosting and encouraging employees to perform better. The research was carried out in Jobenta a medical care centre in Uganda an.~ it covered respondents from the study area. Employee relations involve providing fair and consistent treatment to...
ABSTRACT This study assessed the relationship between customer care and customer retention a case of MTN -Uganda. The research was based on the bucket-mouth theory of customer retention. The general objective of the research was to investigate the relationship between customer care and customer retention. The specific objective were; to determine the effect of customer care in MTN Kampala district, to determine forms of customer care being used in MTN, to establish ways of how to retain custo...
ContentsDECLARATION ............................................................................................................................. .iAPPROVAL ................................................................................................................................... iiDEDICATION ............................................................................................................................... iiiACKNOWLEDGMENT ....................................................
ABSTRACT -the study sought to investigate the relationship between employee development and its performance in organizations. Uganda Revenue Authority, Nakawa, as an illustrative ~ example. The study seeks to bring out the importance of employee development in organization performance. The objective of this research was to bring out the forms of employee development 1sed at Uganda Revenue Authority, the effects of these forms of development not only on the performance of employees but on the ...
ABSTRACT The objective of this research is to identify the impact of nonperforming loans on commercial banks' performances, especially Banque Populaire du Rwanda Ltd. To identify the impact of NPL on the BPR "s income, to assess the criteria used by BPR to give loans to its customers. To identify challenges faced by BPR as a result of non-performing loans. To suggest and recommend on effective and efficient policies that BPR can use in reducing nonperforming loans. This research is condensed ...
TABLE OF CONTENTDECLARATION .DEDICATIONAPPROVAL.ivACKNOWLEDGEM~JqTLIST OF ACRONYMS viTABLE OF CONTENTABSTRACTCHAPTER ONE 1THE PROBLEM AND ITS SCOPE 1I. I Introduction and background ofthe study 11.2 Statement ofthe problem 31.3 Objectives ofthe study1.3.1 General objective 51.3.2 Specific Objectives1.4 Research questions1.SScopeofthestudy 61.5.1 Geographical scope 61.5.2Timescope 61.5.3 Content scope 61.6 Definition ofkey terms 61.7 Significance ofthe studyVIICHAPTER TWO .8LITERATURE REVIEW ....
TABLE OF CONTENTSDECLARATION iiAPPROVAL iiiDEDICATION ivACKNOWLEGEMENT vTABLE OF CONTENTS viLIST OF ABBREVIATIONS xLIST OF TABLES xiLIST OF FIGURES xiiABSTRACT xiiiCHAPTER ONE 1INTRODUCTION 11.0 Introduction I1.1 Background of the study 11.2 Statement ofthe Problem 31.3 Purpose ofthe study 41.4 The objectives of the study 41.5 Research Questions 41.6 Hypothesis 41.7 The Scope ofthe study 41.7.1 Geographical scope 41.7.2 Content scope 41.7.3 Time scope 51.8 Significance of the Study 51.9 The c...
TABLE OF CONTENTSDECLARATION ........................................................................................................... iAPPROVAL ................................................................................................................ iiDEDICATION ........................................................................................................... iiiACKNOWLEDGEMENT .............................................................................................. iv...
TABLE OF CONTENTSDECLARATIONAPPROVALDEDICATIONACKNOWLEDGEMENT ivTABLE OF CONTENTS VLIST OF ACRONYMS XiABSTRACT xiiCHAPTER ONE 11.0 Introduction 11.1 Background of the study I1.1 .1 Historical perspective.1.2 Theoretical perspective 21 .1 .3 Contextual Background 31.2 Statement of the Problem 41.3 Purpose of the study 41.4 Research Objectives 51.5 Research Questions 51.6 Hypothesis 51.7 Scope of the Study 51.7.1 Geographical scope 51.7.3 Content Scope 61.8 Time scope 61.9 Significance of the s...
TABLE OF CONTENTSTitle: PageDeclaration ..................................................................................... .iApproval .................................................... ..................................... iiDedication ...................................................................................... .iiiAcknowledgement ... ... ............................................................. .......... .ivTable ofcontents ...................................................
TABLE OF CONTENTSDECLARATION .......................................................................................................... iACIZNOWLEGMENTS ............................................................................................. iiDEDICATION ........................................................................................................... iiiABBREVIATION AND ACRONYMS .................................................................... .ivTABLE OF CONTENTS .............
TABLE OF CONTENTSDECLARATION •.•.••.................•.•.•.........................••.••.............•.•..........•..•......•..• iAPPROVAL ...............•.••••••.•.•••......••.••••.•......•.••••.•........•.•.••........••..•.•.••......•...... iiDEDICATION ••••........•..••.•.•.•••.•.......••••••.••....•••••••.•.•.•......•••�...
ABSTRACT This research study looked at team work and employee performance in microfinance institutions in Uganda. The purpose of the study was to establish the relationship between teamwork and employee performance in microfinance institutions in Uganda. The objectives of the study included the different forms of teamwork used in VisionFund, the effect of teamwork on employee's performance and employees' perception towards teamwork in vision fund. The study used a case study design. A sample ...