ABSTRACT In the recent past there has been a rapid uptake in the deployment and use of HMIS by private facilities in Kenya. It is unclear how private sector managers have implemented these systems and whether they are using these systems to provide the information to make important strategic decisions vs. other sources of information and to what extent. Our objective is to explore the use of the information generated by these systems in the strategic decision making process to inform if mana...
ABSTRACT In accommodating the healthcare need of patients, medical and clinical officers in any health centre must provide prescriptions that meet their demands. There has been an increasing debate on the motivational factors which describes how physicians prescribe drugs for their patients, more so with the increased anti-hypertensive rate in Kenya with specific focus in Kiambu County. While this could be as a result of brand loyalty developed by either the patients or physicians, little li...
ABSTRACT The introduction of structured products to the Nairobi Securities Exchange, whose access previously was only limited to corporate investors, has been followed by mixed uptake of the investment option by retail investors in the local market. While the Fahari i-REIT Initial Public Offering at the Nairobi Securities Exchange wasn’t as successfully subscripted and only managed to raise one-third of the targeted KES 12.5 Billion subscription, the issuance of KES 4.2bn 5-year Equity Lin...
ABSTRACT Transport in urban areas is an important and necessary component of a nation’s development. The various forms of transportation are broadly categorised globally as either Non- Motorised Transport (NMT) or Motorised Transport (MT). At the core of this study is the examination of the factors that influence the choice of urban transport alternatives by residents of Buru Buru Estate in Nairobi County, Kenya. In doing so, three broad categories of variables have been identified, which ...
ABSTRACT This study sought to establish the influence of online customer complaint response strategies on customer satisfaction among telecommunication companies in Kenya. Specifically, the study sought to; evaluate private responses, timely responses, and online presence on customer satisfaction among telecommunication companies in Kenya. The study adopted a descriptive research design. The population for the study consisted of 200 employees who work in the morning shift in the customer car...
ABSTRACT Over the next twenty years, global growth and poverty reduction will be driven by today’s youth, yet majority face significant difficulties engaging in productive employment; mainly due to a mismatch of the competencies they possess to those required by the labour market. In addition, the World Bank’s recent estimation is that 250–300 Million young people are idle or unemployed, as little is known about how best to smoothen the school-to-work transition. Therefore, the problem...
ABSTRACT The global burden and threat of non-communicable diseases constitute one of the major challenges for development in the twenty-first century which undermines social and economic development throughout the world. A huge proportion of deaths due to non-communicable diseases, including cancer, occur in the low and middle income countries. Cancer is among the top five causes of mortality in Kenya. Its estimated annual incidence is close to 37000 and unfortunately close to 80% of the pat...
Abstract Computer systems have translated data to be world’s new basis for competitive advantage, a platform threatened by cyber-crime. With increased cyber-threats, cyber-security is no longer frivolous and requires attention from both large and small enterprises. Small Medium Enterprises (SMEs) are worse hit by cyber-crimes due to limited resources addressing emerging cyber-threats. Economics place challenges facing cyber-security into perspective better than pure technical approaches, w...
ABSTRACT The objective of the research was to study the determinants of level of mortgage finance in Kenya. The study focused on the effect of four specific factors in influencing these levels. The factors are lender loss experience, market structures, business cycles and funding considerations adopted by mortgage finance providers in Kenya. The study was guided by the following specific objectives; to establish the effect of lender loss rate experience in determining the risk appetite of ba...
ABSTRACT The waiver and free maternity policies play a major role in enhancing equity and access to health care services among the poor and the pregnant mothers respectively. However, for the policies to be successful, there is need for regular and sustainable reimbursement practices to cater for the loss of the user fees exempted or waived. Lack of reliable reimbursement practices have huge budgetary implications on hospital management and results to hospitals adopting to coping mechanisms ...
ABSTRACT Asset Management Companies (AMCs) play a critical role in the economy as they channel funds from savers to investors therefore providing an efficient way of pooling funds for investment in the capital markets. Stiff competition and a challenging business environment has forced organizations to device strategies for increasing their performance with limited resources. One such strategy is the marketing mix strategy. The relationship between marketing mix strategy and performance has ...
Abstract The Balanced Scorecard (BSC) complements financial measures of past performance with measures of the drivers of future performance. While many companies already have performance measurement systems that incorporate financial and non-financial measures, they are often only used for control and feedback of short-term operations at a corporate level. This study sought to determine the factors influencing the implementation of balance scorecard in insurance companies in Kenya. Specifica...
ABSTRACT Kenya Vision 2030 is a long-term national development blueprint whose overarching goal is to transform the country into a newly industrializing, globally competitive and prosperous economy with a high quality of life for all its citizens by the year 2030. In February 2009, the government of Kenya established the Vision Delivery Board as a special purpose vehicle to coordinate the implementation of the Vision 2030. Whereas Vision 2030 has been fully adopted as the basis of developmen...
ABSTRACT Whereas the global consumer goods market has been expanding with the changes in the income level and overall global connectedness, locally, most of the firms within the fast-moving consumer goods industry have been exiting the market or scaling down operations. Several authors have investigated the causes behind this trend, but most have focused on financial performance. Consequently, this study sought to examine the non-financial performance of the firms operating within the fast-m...
ABSTRACT Mergers and Acquisitions have become fundamental for firms from medium to large scale corporations owing to market competition, need for product and service innovation, and diversification in regulations, economic and environmental changes. The purpose of this study was to assess the influence of mergers and acquisition on growth of law firms. A review of literature was conducted to identify what has been done and the knowledge gap. It was guided by specific objectives that sought t...