Branding in universities are alternatives to bring differentiation in order to attract the attention of stakeholders. The problem addressed by this study was to examine how branding strategies such as internal branding strategies, external branding strategies and service mix branding strategies influenced postgraduate students’ choice of Universities in Nakuru County, Kenya. The study employed explanatory research design, the population of the study comprised of 3,742 universities post...
Succession planning is a critical tool for guaranteeing organisational growth and continuity. Employees in an organisation always choose to move on to other career opportunities, retire or leave for many other reasons. This is a challenge to the organisations’ ability in ensuring continuity of their needed right workforce. This study assessed the effects of succession planning practices on organisational performance among Non-Governmental Organisations’ (NGOs) in Kenya. The specific ...
Performance contracting is a freely negotiated agreement between a government, acting as the owner of a public agency, and the management of the agency and it is used in the Kenyan public institutions to enhance efficiency. Technical Training Institutes face pressure to improve efficiency in management practices. Before the study was conducted it was unclear whether the introduction of performance contracting had enhanced efficiency in management practices in Technical Training Institute...
Privacy invasion is an offence perpetrated by availability, access, and use of advanced mobile devices when they land in the wrong hands of people who have the intention of infringing into the space of either individuals or organizations. There have been many incidences of infringement on people‟s privacy by exposing their personal lives to third parties and the general public, a factor which is associated with detrimental effects. The study sought to integrate mobile application secur...
Financial distress prospect is a key bother to the executives and different business partners for quite some time. The impact of financial distress and bankruptcy on firms is hard to the extent of ignoring it is impossible. Financial distress is not a selective event it attacks or can happen both too big organizations and small organizations. With the importance of securing financial health of our listed companies in Kenya is therefore important in anticipating the likelihood of fiscal d...
Tier one commercial banks in Kenya operate under an extremely competitive environment in which there is competition for market share, customer numbers, loan clients, deposits and profitability levels. One of the strategies that have been adopted for the purposes of building competitive advantages is the adoption of new technologies. However, the manner in which change management is undertaken is critical in the commercial banks gaining competitive advantages given the context that these...
Today businesses are expected to take on additional social responsibilities aside from maximising profits and shareholders‟ wealth. Pressure from stakeholders have induced the businesses to espouse sustainable practices that look beyond their economic and legal requirements but also fulfil social obligations. However, due to their limited resources or lack thereof, small and medium enterprises, especially in developing countries, typically do not practice CSR or engage in reactionary C...
The county governments continue to face challenges around the world. In the County Government of Nakuru, the auditor general continues to document diverse financial performance challenges. The purpose of this study was to examine the effect offinancial management practices on the financial performance of county governments in Kenya. This study was guided by the following specific objectives; to examine the role of internal auditing on the financial performance of County Government of�...
ABSTRACT Multinational Corporations (MNCs) are confronted with unprecedented levels of uncertainty due to increasingly rapid pace of economic globalization. The main objective of this research was to establish the relationship between multinational/ transnational market entry strategies and financial performance. The study employed a cross-sectional descriptive survey design. Cross-sectional study was considered as the most appropriate time horizon because information was gathered at a parti...
Abstract Kenya has witnessed a rapid epidemiological shift, with a surge in non-communicable diseases (NCDs) like diabetes and cardiovascular diseases, which often require lifelong treatment and can lead to impoverishment. One driver of excessive expenditure is medicines and related products. To prevent impoverishment from NCDs, counties must strengthen the management of commodities. However, frequent stock-outs at public facilities suggest weaknesses in supply chain management. This study s...
ABSTRACT This research is about the influence of organisational culture on the process of implementation of quality management system. More specifically, ISO 9001:2008/2015. This dissertation attempted to dissect the dimensions of organizational culture on the process of implementation of quality management systems with a focus on ISO 9000:2008/2015. The study adopted a mixed research design to investigate the influence of organisational culture, used explanatory and descriptive methods. The...
ABSTRACT The problem of poor property tax collection and enforcement leading to low property rates collection is rampant in developing countries including Kenya. This is evidenced by the following: poor contribution of property rates to local/devolved governments ‘revenue; insignificant contribution of property tax to GDP; increasing rate of defaulting in payment of property rates; low collection ratios; and high level of intergovernmental transfers. The poor collection and enforcement of ...
ABSTRACT Rising cost of healthcare is a concern worldwide. In Kenya, this has seen insurance companies report losses despite increase in premiums. In order to control the rising costs, insurance companies have introduced co-payments on healthcare services with an aim of controlling utilization by limiting visits, costs, drugs and diagnostics. However, the effectiveness of co-payments in reducing utilization is still unclear, with some studies arguing that it has little or no effect. A retros...
ABSTRACT Consumer behavior is affected by many factors, and characteristics, influencing the consumer in their decision making, purchase behavior, brand loyalty and even their choice of retailer. The factors influencing consumer behavior include; the psychological factors like perception, motivation, attitudes and beliefs, social factors like reference, family, status and role, cultural factors like own cultural beliefs and habits, sub culture and social class. In addition, there are also th...
ABSTRACT Increasing health costs globally have resulted in more patients seeking pre-payment mechanisms for health insurance to avoid catastrophic expenditures. Insurers use capitation and fee for service models for reimbursement, but there is insufficient evidence on which is efficient or cost effective. This study uses retrospective panel data from the Avenue Hospital’s electronic medical records (EMR) to compare reimbursement costs using capitation and fee for service models by four Ken...