ABSTRACT This study examined patient satisfaction with health insurance taking a case study of Kigoma Region. The study sought to examine the factors influencing of outpatient satisfaction in Kigoma. The study employed interviews and questionnaire as tools of collecting data. The study involved total number of 70 respondents whereby 39 were from Kigoma urban and 39 respondents from Kigoma rural additionally, 4 key informants were included in the study in order to provide detailed information ...
ABSTRACT To remain competitive in the service industry, it is essential for companies to understand the concept of service quality and customer satisfaction. The purpose of this study was to gather more knowledge about the impact of service quality on customer satisfaction of NamPower residential customers in Namibia, using the five dimensions of the SERVQUAL model. The study investigated whether customer perceptions of NamPower services match their expectations; if perceptions exceeded e...
ABSTRACT The Namibian government has taken cognisance of the importance of mainstreaming gender at the institutional level. In efforts to promote gender mainstreaming, its cabinet directed all government offices, ministries and agencies (OMAs) to comply with the Gender Responsive Budgeting (GRB) initiative, in 2014. The implementation of the GRB initiative requires all OMAs to have Gender Focal Point Persons (GFPPs) in all government institutions, specifically responsible for ensuring that g...
ABSTRACT The specific objective of the study were to find out the role of Village Development Committees, to examine the operations of Village Development Committees and to assess the performance of Village Development Committees in Kilombero District Council. Literature review, questionnaires, interviews, focus group discussion and field site visits were used in collecting data. Data were analyzed into simple descriptive statistics using Statistical Package for Social Science (SPSS) program ...
ABSTRACT The Ministry of Health and Social Services (MoHSS) established the first National Alcohol and Drug Rehabilitation Center, called Etegameno Rehabilitation and Resource Center (ERRC), in 2004. It serves to provide treatment and rehabilitation services to alcohol and drug dependent individuals and families during a period of five and a half weeks. Clients who completed treatment at the Centre are invited into an aftercare programme which entails support and follows up counselling. It h...
ABSTRACT Namibia is inching closer to transferring the power to deliver key government services from the line ministries to the country's 13-elected regional council. While chapter 12 of the post-independence constitution of 1999 envisions a decentralized public sector, the process of implementing decentralisation has been slow to take hold. While political decentralisation was achieved in 1992 with the election of 13 regional councils, only limited progress has been made on the devolution o...
Abstract This thesis explores whether or not revenue recognition, measurement and disclosure practices of companies in Namibia comply with International Accounting Standards on Revenue (IAS 18 Revenue). The research problem for this study is derived from the fact that when financial statement users are analysing the financial health of a firm reliance on the accuracy and reliability of financial statements issued by a firm. It is in compliance with IAS 18, which enhances the reliability of f...
ABSTRACT There are limited employment opportunities in formal sectors in Africa and Tanzania in particular, and that the number of people engaged in informal sectors as daily source of income generation is increasing. In addition informal sector consists of small scale units engaged in production and distribution of goods and services with the primary objective of generating income. This study was conducted to examine how mobile phone vending services contribute to poverty reduction among mob...
Abstract This paper presents an empirical analysis of the related risk and return. This study is helpful to analyse the asymmetric nature of data including the seasonal effect and non-linear properties in risk and return relationship scenario. In this study, monthly data was used regarding stock prices and the NSX local index, Market capitalisation ratios and beta was calculated. The data span of all variables covers the time period from January 2013 to December 2017. Our results show that t...
ABSTRACT There are limited employment opportunities in formal sectors in Africa and Tanzania in particular, and that the number of people engaged in informal sectors as daily source of income generation is increasing. In addition informal sector consists of small scale units engaged in production and distribution of goods and services with the primary objective of generating income. This study was conducted to examine how mobile phone vending services contribute to poverty reduction among mob...
ABSTRACT The study provides an assessment of the relationship between budget deficit and economic growth in Namibia using time series quarterly secondary data covering the period, 1993 Q4 to 2015, Q4. The study employs the Auto Regressive Distributed Lag (ARDL) bounds test and estimates the coefficients of the variables from the unrestricted error correction model in examining the relationship between budget deficit and economic growth. The KPSS unit root test results show that real GDP, deb...
ABSTRACT This study aimed at exploring the impacts of HR practices towards the business and services organization in Tanzania context. And this is because for a number of years Tanzania services and business organization have had severe problems between the organization growth and labor performance thus encountering a number of firms or institutions extinctions or ineffective performance. And in recent years some business and services organization developed interest on the use of various HR p...
ABSTRACT The objective of this study was to evaluate the attitude of MBA students of the Namibia Business School at the University of Namibia, toward personal financial planning. The study followed a quantitative research approach using an explorative descriptive design. A survey method using a questionnaire adopted from a previous study on financial literacy and personal financial planning, namely the Financial Planning Scale, was adopted for this study. The population comprised of all NBS-...
Abstract The study was aimed at investigating the strategy used by the Namibian government in providing housing to the low-income families in the Okuryangava suburb in the Khomas Region. Simple random and purposive sampling methods were selected for this study. A questionnaire and interview schedule were used as instruments for data collection. The study found that government programmes in place for housing provision for the low-income people fail to meet their objectives and housing demands...
Abstract The post-apartheid city represents an important reflector of a society in transition. Urban space as a mixture of complex interrelations and social interactions provides a prism through which society in transition is illuminated. This transition is captured in social spaces. Yet, there is a dearth of studies focusing on locating the meaning of social spaces in post-apartheid urban Namibia. Employing ethnography as a methodological choice, participant observation combined with in-dep...