ABSTRACT The study sought to establish the relationship between service quality and customer satisfaction in National Microfinance Bank, Tanzania. The study was guided by three specific objectives, that included i) investigating the extent of service quality in National Microfinance Bank, Tanzania; ii) level of customer satisfaction in National Microfinance Bank , Tanzania and (iii) finding out whether service quality significantly affects the level of customer satisfaction in National Micr...
ABSTRACT This study aimed at assessing the impact of internal control systems on financial management in selected local NGOs in Mogadishu, Somalia, five specific objectives guided this study and these were; (i) to determine the effect of controlling environment on financial management in selected local NGOs in Mogadishu, Somalia, (ii) to establish the impact of risk assessment on financial management in selected local NGOs in Mogadishu, Somalia, (iii) to explore the relationship between ope...
ABSTRACT In developing countries, public procurement is increasingly recognized as essential in service delivery and it accounts for huge proportion of total expenditures. However, there is a growing recognition that, despite significant increases in resources, public service delivery is falling in many developing countries. Poor service delivery in local governments can be justified by ineffective procurement systems within the local governments. The purpose of this study is to determine t...
ABSTRACT The study is to evaluate the relationship between donor funding and performance of selected NGOs in northern Uganda. The study based on the objectives of assessing the effect of international donor funding on the performance of NGOs in Northern Uganda, examine the influence of national donor funding on performance of Nongovernmental organizations and to establish the effect of local donor funding on performance of NGOs in Northern Uganda. The study problem was poor performance attr...
ABSTRACT The purpose of the study was to determine the effect of teamwork on organizational performance of National Water and Sewerage Corporation in Kampala Uganda. The study was guided by the following specific objectives; i) to determine the effect of shared values on organizational performance in National Water and Sewerage Corporation in Kampala Uganda, ii) to evaluate the effect of mutual trust on organizational performance in National Water and Sewerage Corporation in Kampala Uganda ...
ABSTRACT The study examined the effect of human resource development on employee performance in Airtel Uganda. The study spelt out the problem by showing that despite the emphasis Airtel puts on its human resource development, the performance of employees is still wanting as evidenced by employees’ failure to produce quality work, failure to write report, constant absenteeism, late coming and failure to address customer concerns. The study had three specific objectives which included; i) ...
ABSTRACT The study focused on workplace conflict and employee performance in selected branches of Dahabshii Company in Mogadishu, Somalia. Four objectives guided the study namely; the characteristics of the respondents, factors associated with workplace conflicts ·among employees, the degree of performance of employees, relationship between workplace conflict and employee performance and strategies for enhancement of the performance of employees. The study used the cross-sectional survey r...
ABSTRACT The purpose of the study was to examine the relationship between work environment and staff performance in Mandera town council, Kenya. The study targeted the employees of Mandera town council and the civic leaders of Mandera town council. The specific objectives of the study were to examine how physical environmental factors are adversely affecting staff and civic leaders performance, determine how the non physical work environment factors affects the performance of the staff and ...
ABSTRACT The study was to establish the relationship between electronic inventory systems and staff performance in selected supermarkets in Uganda and it specifically wanted to establish (i) level of usage of electronic inventory systems (ii) level of staff performance and (iii) relationship between electronic inventory systems and staff performance of selected supermarkets in Uganda. It employed a descriptive correlation design; the population size comprised of 168 respondents out of which...
ABSTRACT This study determined the correlation between accounting information system and management decision making in Somaliland by taking the information of Teleson and Somtel Telecommunication firms in Borama District. This study sought to: to determine the profile of the respondents in terms of age, gender, qualification, experience, in the telecommunication companies determine the extent of accounting information system and th,e level of management decision making in Telesom and Somtel T...
ABSTRACT The study aimed establishing the effect of employee empowerment on service delivery in NWSC, Kampala Uganda, three specific objectives guided this study and these were i) determining the effect of employee autonomy on service delivery in NWSC, Kampala Uganda; ii) establishing the effect of staff involvement on service delivery in NWSC, Kampala Uganda and (iii) to establish the effect of psychological empowerment on service delivery in NWSC, Kampala Uganda. The study adopted the follo...
ABSTRACT This study was carried out to establish the extent to which women participation has impacted on poverty alleviation in selected sectors of Kayonza district in Rwanda. Specifically, the study wanted to determine the level of women participation and the level of poverty alleviation in Kayonza district. The study employed a descriptive correlation design and data was collected from 200 respondents using self-administered questionnaire as the key data collection instrument. Data was anal...
Tab~e of Contents CHAPTER ONE 1 INTRODUCTION 1 Overview 1 Background of the study 1 Problem Statement 7 Purpose of the study 8 Specific Objectives of the study 9 Research Questions 9 Scope 9 Geographical Scope 9 Subject/Content Scope 10 Hypotheses 11 Conceptual Framework 12 CHAPTER TWO 14 REVIEW OF RELATED LITERATURE 14 Introduction 14 History of stock exchanges 15 Governance and operations of the stock exchange 17 The role of stock exchanges 22 Raising capital for businesses 22 Improvement o...
ABSTRACT The purpose of this study was to find out the impact of internal control systems on inventory management at Petro Uganda stations in Kampala district. The first objective was to establish the nature and scope of internal control system employed at Petro Uganda. The second objective was to examine the impact of internal controls on successful management of inventory at petro Uganda stations in Kampala district. The third objective was to assess the effectiveness of the existing intern...
ABSTRACT This report is a result of an academic research entitled the role of Women Guarantee Fund as a strategy for poverty reduction a case study National Women Council in Kayonza district. The objectives of the study were to identify the ways in which women are financed to overcome poverty, to find out the contribution of Women Guarantee fund offered to the socio-economic welfare of beneficiaries and to find out the limitations faced by the beneficiaries in accessing the credit. To test ...