ABSTRACTT'he researcher was interested in investigating on contract management and service delivery on local government. The researcher used a descriptive and case study design where by both quantitative and qualitative approaches in data collection were used. This research study involved employees of Nakaseke district working in different sections ranging from the procurement manager, procurement officers, accountants, internal and external auditors of Nakaseke ...
ABSTRACTDue to recent scandals which have ruined corporations' image across the world such as the(Enron, Atihur Anderson, Parmalat, and Greenland hotel) for the case of Uganda, have putcustomers' trust of the frontline, leading to an exponential growth in the interest of CSR.Looking at Sheraton hotel Uganda, which carries inherently high risk due to the nature of theindustry with losses during its transactions being carried out. This study seeks to identifywhether CSR initiatives of Sheraton ...
ABSTRACTThis is a study about customer service and sales performance at MTN Uganda.MTN group was first incorporated in south Africa in 1994.The liberalization of UgandanEconomy and the telecommunication industry in 1990 after being monopolized by theUgandan government, lead to the launching of the third national mobile telecommunicationoperator (MTN) in 1998.MTN has grown to be the leading telecommunication company inUganda, have over 1236000 customers, 63% market share.On 21 October 1998 MTN...
ABSTRACT The study concerning the findings on the effect of credit risk management on the financial performance of Brac Microfinance. The study objectives were to investigate the relationship credit risk ident~fIcation on the financial performance, to establish the relationship between credit risk monitoring and assess the relationship credit risk analysis on the financial performance of equity bank Uganda. The study was conducted from 30 respondents who were the employees ofBrac Microfinance...
ABSTRACTTHE study aimed at assessing the effects of credit policies on the performanceof commercial banks in Equity bank of Kenya. And to propose measures toimprove credit policy in equity banks.For the effectiveness of the research, the researcher used a research design of acases study of Equity bank Kisumu branch Kenya. Data collection and analysiswere used to arrange the information in such a way that enabled theresearcher to come- 1:1p with the· reliable recommendations and conclusion.Di...
ABSTRACT The purpose of this study was to examine the effects of logistics support on the performance of customer service staff While Umeme standard for customer care was prompt and efficient response to customer complaints, there seemed to be difficulty in meeting this standard due to constraints in logistics support. The study focused particularly on what customer service staff felt about the logistics support that was provided for their work Through literature review the key concepts oflog...
ABSTRACTThis study investigated effect of financial management on employee performance at Basab Petroleum in Kenya. This study was carried out using a blend of research designs that included both descriptive and analytical research designs since a single design would not yield sufficient data needed for this study. A sample of 80 employees of BASAB petroleum was used with the help of purposive, stratified and simple random sampling designs. The data collection me...
ABSTRACTThis study established credit policy and customer satisfaction in Cairo international bank Ugandaltd in Kampala. The study was based on the following objectives and these are, to establish theprofile of the respondents in financial institutions, to establish the key elements of credit policyfor Cairo bank and to examine the relationship between credit policy and customer satisfaction.The study employed descriptive correlation design; data was collected using researcher devisedquestion...
Table of ContentsDECLARATIONAPPROVALDEDICATIONACKNOLODGEMENTCHAPTER ONE 71 .0. 1ntrocluc~jo~ 7II. Background of the Study 71.2, Problem statement 9.3 General Objective of the study 9.4 Speciflc Objectives of the study 91 .5 Research Questions1.6.0 Scope of the study.6. Gcocraphical scope 10.6.2 lime scope1.7. Sign iflcance of the study 10I .8. Conceptual framework 1121-IAPTER TWO 12iTERATURE REVIEW 121.0 Introduction 12.1 Review of related literat~ire 12.2 The extent to which school based fac...
ABSTRACTThe purpose of this research was to examine the relationship between procurement processmanagement and Bank Performance with specific reference to Bank of Baroda Kansangabranch. It was guided by three objectives, that included i) examining the impact ofprocurement planning on bank financial performance; ii) analyzing the different procurementcontrols and how they influence bank performance; iii) the relationship between procurementmanagement and financial performance. The study compri...
TABLE OF CONTENTS.DECLARATION .......................................................................................................... iiAPPROVAL ............................................................................................................... iiiDEDICATION ...................................................................................................................... ivACKNOWLEDGEMENT .........................................................................................
ABSTRACT Serengeti Breweries Limited is the private organization, which is the producer and dist1ibutor of alcoholic drinks (Premium Serengeti Lager, Uhuru Peak Lager, Tusker Lager, The Kick, Tusker Malt Lager and Guinness Foreign Extra) and non alcoholic drinks (Vita Malt and Malta Guinness) all over the country. The study was conducted at Mwanza Plant situated at Nyakato. The responsibility of Serengeti Breweries is to make sure that their consumers are well satisfied all over the country a...
ABSTRACTThe purpose of this study was to determine the impact of performanceappraisals on employee performance. The specific objectives of the study were todetermine the methods used in performance appraisals, investigate the factors affectingemployee performance and the effect of performance appraisal on employeeperformance. The methods used for data collection was questionnaires for the nonsupervisorystaff.Based on the findings it was observed that employees were rated according totheir ini...
ABSTRACT The research study was conducted from March to June 2014 in Kapchorwa Municipal Council covering the local community, civil servants and local leaders such as the councilors. The study was intended to sample forty respondents, but a number of them turned up for interview while District water officials also turned up to participate. The research was aimed at finding out how decentralization has impacted on the water, establishing the challenges faced in decentralized provision of wate...
TABLE OF CONTENTS.DECLARATION .......................................................................................................... iiAPPROVAL ............................................................................................................... iiiDEDICATION ...................................................................................................................... ivACKNOWLEDGEMENT .........................................................................................