ABSTRACT This research study was about factors contributing to ineffectiveness of customer care service delivery in public organizations, having Tanzania Revenue Authority (TRA) as the area of study. The study mainly focused on TRA customers and service providers towards assuring customer satisfaction. Customer care was a crucial element of business success. It involved putting systems in place to maximize your customers’ satisfaction in the organization. It was ~ prime consideration for ev...
ABSTRACT This research aimed at investigating the Effectiveness of investigative Journalism and scandal reporting in Tanzania. The study was guided by three specific objectives; to explore the state of investigative journalism in Tanzania, to unearth challenges faced by radio one stereo in investigative journalism, and to explore the benefits of investigative journalism to the media in Tanzania. The study was guided by the watchdog theory of the press by Lichtenberg, (1990). The theory ass...
ABSTRACT It is widely acknowledged that environmental degradation and poverty are positively correlated. Environmental degradation remains a persistent problem in the arid and semi-arid lands in Kenya. Addressing this problem calls for a wide range of interventions. Although several measures have been used to control and prevent degradation, the use of Jatropha curcas has not received much attention in Kenya. This may be attributed to lack of awareness among farmers on the potential role of ...
ABSTRACT The Government of Kenya adopted strategic planning in various parastatals, institutions and ministries to address distinct and prioritized strategic agendas in order to uplift service delivery. In the County Government of Nandi, strategic planning is part of the ongoing public sector reforms geared at improving effectiveness and efficiency in the prompt delivery of public services. Strategic planning in the County Government is aimed at achieving the sustainable development goals (...
ABSTRACT The purpose of this study was to determine the attitudes of teachers in relation to student's performance in chemistry in KCSE (Kenya Certificate of Secondary Education) in the selecte!I secondary schools ot~ Garissa district, north eastern province, Kenya. The specific objectives of the study were; to determine the relationship between teacher experience and students' performance in chemistry, to investigate the relationship between teacher qualifications and student performance in...
ABSTRACT This study was at evaluating verbal communication and performance on service companies in Uganda. A case study of KPI security services limited as special reference. The study adopted stratified random sampling. Secondary and primary data were used for analysis of data and was collected through review of literature from scholars. Findings were presented qualitatively and in a descriptive way to form the methodology. Literature review focused on research variables as per objectives. I...
ABSTRACT This research project was formulated by the Author after extensively undertaking a career in refugee issues for a period of more than twelve years now. The study focused on the two distinct variables of the contribution of non-formal skills education acquired by refugees in Uganda and how these skills attained by the refugees have made a contribution on the livelihoods of the refugees in Uganda. The examination of this statement by the Author of this research is done in the conceptua...
ABSTRACT The purpose of this study was to find out whether Outdoor Experiential Education (OEE) has any beneficial effects on the overall life effectiveness and team skills of Kenya Army and Administration Police based on an 11 days outdoor programme. Life effectiveness skills are a measure of how proficient a person perceives himself or herself to be in areas necessary for success in life. OEE programmes utilize the outdoors and/or activities to accomplish goals that are recreational, educ...
ABSTRACT This study aims at making meaning of set components in historical fiction films on the 1994 Genocide against the Tutsi. The argument is that when it comes to historical feature films, emphasis tends to be put on the general theme that the films tackles, highlighting the major turning points of the depicted historical events at the expense of the world the event is set in. The research also adopts the idea that a society relates fully and retains knowledge of an event that happened l...
ABSTRACT The study set out to determine the relationship between motivation and academic performance of students of St John's Malivani, in Makueni district Kenya. A number of schools were motivating their teachers and students to stimulate the performance in national examinations. Despite this, the performance of some schools in national examination were extremely very poor. The research question was on the characteristics / personal information of the teachers, subjects taught grade attaine...
ABSTRACT Information literacy in the 21st century is considered as a tool to individual empowerment and community development it forms the basis for lifelong learning it‟s common to all disciplines, to all learning environments and to all levels of education; however underutilization of electronic information resources in Kenyatta university library indicate that the postgraduate students lacks the information literacy skills required despite going through the IL training program offered t...
ABSTRACT The critical issue addressed is the effects of parental involvement in performance amongst school children in Koilot Zone. The researcher will find out how it has impacted on the performance of pupils. The study will target 50% of the fourteen schools in the Zone using purposeful random sampling. Elements of parenting are many because of the role they play as mentors in a child's life. The target population will be all headteachers of selected schools and fiver parents from each of ...
ABSTRACT The purpose of this study was to investigate the attitudes ot Otology teachers towards the teaching- iearning process in seiected :Secondary schoois of Nyamaiya Division. Nyamira District Kenya The objectives of the study were; to determine the roie of teachers; attitudes on the teachingiearning process. to whether teaching attitudes affecting negativeiy the teaching- ieaming process. and to investigate whether the teaching competencies affect the teaching- iearning process. The meth...
ABSTRACT The research begins by realizing the impressive advances made .in media industry since its development in Uganda towards the positive image of women. It notes that this positive image of women in the media has increased effectively and efficiently in' media production and reporting with advances and development private media stations. The study seeks to assess the effectiveness of media's contribution towards the positive image of women in Uganda. Focus is put on the media programmes...
ABSTRACT With current socio-technological changes and educational demands, Counseling is becoming a major area of concern for in-schools youths. Jhe large number of students in schools, limited number of trained teacher counselors, heavy work load, socio-economic and technological changes all put pressure on the teachers, students, parents and society. No wonder, there is fi·equent demand for c01mseling to help addJ·ess some of these problems. Whereas guidance and counseling in Seconda...